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- Indexed articles, last 90 days
- 9
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- Aug 14, 2026
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- Jul 16, 2026
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T-Mobile US on translating AI into customer experience (opens the original)
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The telecom industry often frames AI-enabled automation through operational metrics like fewer alarms, faster root-cause analysis, lower mean time to repair and, ultimately, fewer people required to keep increasingly complex systems running. T-Mobile US Executive Vice President and Chief Network Officer Ankur Kapoor starts somewhere else. For the operator, AI-enabled automation is only strategically meaningful when its impact reaches the customer. “Our vision was no automation is good enough unl
T-Mobile US on translating AI into customer experience (opens the original)
Read excerpt
The telecom industry often frames AI-enabled automation through operational metrics like fewer alarms, faster root-cause analysis, lower mean time to repair and, ultimately, fewer people required to keep increasingly complex systems running. T-Mobile US Executive Vice President and Chief Network Officer Ankur Kapoor starts somewhere else. For the operator, AI-enabled automation is only strategically meaningful when its impact reaches the customer. “Our vision was no automation is good enough unl
NVIDIA on the full-stack path to telecom autonomy (opens the original)
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The telecom industry’s agentic AI conversation often starts with network operations. That makes sense. Most service providers are still working their way up the autonomous network maturity curve, and the immediate value is in reducing complexity, improving efficiency and giving engineers better tools to manage increasingly dynamic networks. But NVIDIA’s Global Head of Business Development for Telco Chris Penrose sees a larger architecture taking shape. Speaking at DTW Ignite in Copenhagen, Penro
AI-RAN takes shape as Open RAN, Cloud RAN and AI converge (opens the original)
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The RAN’s next phase will not be defined by AI, cloud or openness in isolation, but by the convergence of all three. During a recent RCR Wireless News webinar (available on demand here) Téral Research founder Stéphane Téral, Nokia Head of AI-RAN and Cloud RAN Aji Ed and TELUS Director of RAN Strategy Sushil Rawat traced the progression from network automation to the outlook for AI-RAN. Téral placed AI-RAN in a longer continuum. Self-organizing networks were formalized in 3GPP Release 8, while ma
The Agentic Network — Boost Mobile on the right data for AI (opens the original)
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The telecom industry has spent the past decade talking about virtualization, cloud-native networks, DevOps methodologies and now, agentic AI. The sequence is telling. Before an operator can delegate meaningful work to AI agents, it has to know what those agents are reasoning over. That puts data, not algorithms, at the beginning of the story. For Boost Mobile, formerly Dish Network, that starting point was unusually intentional. Speaking at DTW Ignite in Copenhagen, Boost executives Jeff McSchoo
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