SMScott Murphy

1. Article · Sep 25, 2026 · Scott Murphy

   Why Trust Is The Hardest Thing To Scale (opens the original)

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   Scott Murphy, Chief Executive Officer, Jewelers Mutual. Growth is usually measured in revenue, reach, customers and capabilities, but those numbers do not tell you whether an organization is getting stronger. What does? Trust. I’ve heard recently that consumer trust is becoming more concentrated in personal networks, niche communities and organizations that take a more personal approach. This makes sense. Trust can be easier in smaller settings. When a company is small, the approach is often mor

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2. Article · Jul 21, 2026 · Scott Murphy

   How Insurance Leaders Can Adopt AI Without Losing Human Connection (opens the original)

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   Scott Murphy, Chief Executive Officer, Jewelers Mutual. ​Technology is changing how insurers operate, but progress should not be measured by how many tools an organization adopts. It should be measured by whether those tools help employees serve people more effectively. That distinction matters in insurance. Customers often turn to an insurer during stressful or uncertain moments. They may need help understanding protection, reporting a loss or navigating what happens next. Speed matters, but so

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