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Sally Hamilton

Reporter · GB

Indexed articles, last 90 days
15
Latest publication
Sep 29, 2026
Outlet visibility, for dailymail.com
Top 1K sites
Earliest in this view
Jul 7, 2026

Latest articles

  1. Article · Sep 29, 2026 · Sally Hamilton

    British Gas took £3,483 from me when I'd already paid: SALLY SORTS IT (opens the original)

    Excerpt · Critical tone

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    During our annual gas boiler service in May, the British Gas Homecare engineer said dangerous levels of carbon monoxide were detected. In short, a new boiler was recommended for which I paid a deposit of £387 on my debit card. The boiler was installed a couple of weeks later. I was emailed an invoice for the £3,483 balance that included instructions on how to pay by bank transfer. This I did. To my horror, two days later BG took the same amount again from my debit card. Despite my best efforts,

  2. Article · Sep 22, 2026 · Sally Hamilton

    We found cameras in our £1,500 Airbnb: SALLY SORTS IT (opens the original)

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    At the end of August, I stayed for three nights in a chateau in Versailles with my husband and three young children. We booked through Airbnb for £1,500. We noticed several cameras inside the property, including one on the upstairs landing between the bedrooms and bathroom. None of the bedrooms were en-suite, so we all crossed that area in towels, partially dressed and sometimes naked, assuming the cameras were switched off. But on the last night, returning to the property, we saw one of the ind

  3. Article · Sep 18, 2026 · Sally Hamilton

    NatWest wrongly told me to cash in Isa to transfer it? SALLY SORTS IT (opens the original)

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    In early August, I contacted NatWest Bank regarding my two-year fixed rate cash Isa that will mature in November 2027, as I was considering transferring it to another provider. I wanted to know the financial penalty for leaving the fixed deal early. I was told I could not transfer a fixed-rate account before its maturity date and that my only option would be to close the account, pay the penalty and reinvest in another Isa. I said that can’t be right as I’d lose the tax-free Isa status of my fun

  4. Article · Sep 15, 2026 · Sally Hamilton

    Locked out of flat after Booking.com sent wrong info: SALLY SORTS IT (opens the original)

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    I booked a property in Belfast at a cost of £972 for three nights via Booking.com, arriving on July 10. The night before, I received details of the lock box where I should collect the keys. This immediately set off alarm bells as the address mentioned in the message was different to the place I thought I was staying. I messaged the owner and rang several times but got no response. I told Booking.com and it said (after several hours, rather than the 45-minute response it had promised) the initial

  5. Article · Sep 15, 2026 · Sally Hamilton

    Thames Water customers will be billed EVERY MONTH unless they opt out (opens the original)

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    Thousands of Thames Water customers are being switched to monthly billing – and must actively opt out if they do not wish to change the way they pay, Money Mail can reveal. The majority of the company’s 3.9 million household customers, who live in London and the Thames Valley area, are billed every six months. But the water company, struggling under a mountain of debt, is rolling out a monthly billing scheme following a six-month pilot of 5,000 customers that ended in November last year. The exp

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