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Rob Bourne

Reporter

Indexed articles, last 90 days
4
Latest publication
Sep 3, 2026
Outlet visibility, for Insurance Journal
Top 1M sites
Earliest in this view
Aug 12, 2026

Latest articles

  1. Article · Sep 3, 2026 · Rob Bourne

    What captive agents underestimate about running their own agencies (opens the original)

    Excerpt · Neutral tone · English

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    This article is part of a sponsored series by EZLynx. Every captive agent has thought about making the move. Fewer have thought about the first time a client calls to discuss a policy that lives in one system, an application in another, and risk details nobody connected between them. Selling insurance for a carrier and running the operation that sells it are two different jobs. A career inside a captive shop only gives you practice at the first one. The second job is the one nobody assigns until

  2. Article · Aug 27, 2026 · Rob Bourne

    How Ben Williams Insurance Group went from paper and pen to instant answers (opens the original)

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    This article is part of a sponsored series by EZLynx. This is Part 1 of a two-part series on Ben Williams Insurance Group and EVA. Part 2 covers how EVA delivers instant product assistance. Picture this. Your agency phone rings, and it’s a client looking for quick answers: Does my policy cover this? Why did my premium change? What happened with my claim? In that moment, an agent either has the account pulled up and ready, or they’re stalling while they dig for it. Too many independent agencies s

  3. Article · Aug 14, 2026 · Rob Bourne

    How Small Agencies Can Win in Commercial Lines Quoting (opens the original)

    Excerpt · Neutral tone · English

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    This article is part of a sponsored series by EZLynx. Most small agencies don’t avoid commercial lines for lack of opportunity. Commercial accounts are higher-premium and stickier than Personal Lines, the business that drives long-term agency growth. They avoid it because pursuing these accounts has traditionally required a dedicated commercial lines staff to make the complexity worth the effort. Solving these problems seems to require staffing up – hiring someone who already knows commercial li

  4. Article · Aug 12, 2026 · Rob Bourne

    7 Ways to Put AI to Work in Your Agency (Without a Tech Team) (opens the original)

    Excerpt · English

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    This article is part of a sponsored series by EZLynx. Every newsletter, every webinar, every conference keynote: AI for insurance agents, AI for insurance agents, AI for insurance agents. None of them mentions that you don’t have a tech team. If you’re running a small or midsize independent agency, the artificial intelligence (AI) advice you keep hearing assumes a budget you don’t have and a staff you haven’t hired. A data scientist. An IT department. A multi-quarter pilot program. You have none

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Top 1M sites

For Insurance Journal, the outlet · Measured Aug 1, 2026

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