HeyJaredMichelle Couch-Friedman
- Indexed articles, last 90 days
- 2
- Latest publication
- Sep 9, 2026
- Outlet visibility, for The Points Guy
- Top 100K sites
- Earliest in this view
- Aug 8, 2026
Latest articles
How to write an effective travel complaint letter - The Points Guy (opens the original)
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Last December, Scott Tallal redeemed 68,500 American Airlines AAdvantage miles for a business-class ticket from Harrisburg International Airport (MDT) to Los Angeles International Airport (LAX) via Chicago O'Hare International Airport (ORD). Unfortunately, when he arrived at the airport for his flight, he learned that it had been canceled. Helpful agents rerouted him, but in the process, they downgraded him to economy. No worries, they told him. American Airlines would refund the difference in m
Using AI to write complaints to travel companies won't work - The Points Guy (opens the original)
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If you're thinking of using artificial intelligence to craft a complaint to an airline, cruise line, or car rental company, you may want to reconsider. As a consumer advocate and TPG's ombudsman columnist, I've observed a distinct change in the help requests that cross my desk. Troubled travelers are using AI to navigate customer service problems — and the results aren't pretty. At first glance, the letters read like well-written arguments penned by determined travelers who have done extensive r
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Top 100K sites
For The Points Guy, the outlet · Measured Aug 1, 2026
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