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- Indexed articles, last 90 days
- 8
- Latest publication
- Sep 18, 2026
- Outlet visibility, for Newsbytes.PH
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- Jul 21, 2026
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PH Salesforce talent must move up to AI architecture, tech founder says (opens the original)
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SAN FRANCISCO — The Philippines has built a sizeable pool of Salesforce professionals through its outsourcing industry, but much of the higher-level architecture work remains overseas, according to Cloud Jedi Solutions founder Joey Chan. Chan, one of only three Salesforce MVPs in Southeast Asia, said Filipino developers and other technology professionals should move beyond implementing specifications and take a larger role in deciding how enterprise systems are designed — an ability that is beco
Salesforce sees PH firms moving AI agents beyond pilot stage (opens the original)
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SAN FRANCISCO — Philippine companies are beginning to move their artificial intelligence projects out of experimental environments and into actual operations, according to a regional executive of enterprise software firm Salesforce. Gavin Barfield, chief technology officer and vice president for solution engineering at Salesforce Asean, said businesses are increasingly rejecting proof-of-concept projects that cannot demonstrate a direct effect on revenue, costs, or customer service. “We’ve defin
Salesforce says AI will reshape PH BPO jobs, shift workers to higher-value tasks (opens the original)
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SAN FRANCISCO – Cloud computing purveyor Salesforce expects artificial intelligence to reshape the Philippines’ business process outsourcing industry by automating repetitive work while allowing employees to handle more complex and higher-value tasks. Paul Carvouni, senior vice president and general manager of Salesforce Asean, said the shift would require outsourcing companies to redesign their operations rather than simply add AI tools to existing processes. “I think the BPO sector will be rei
Salesforce exec: AI may generate more jobs — not less (opens the original)
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SAN FRANCISCO — Artificial intelligence could generate new forms of work as it lowers the cost of performing complex tasks, according to a senior Salesforce executive, who argued that greater efficiency does not necessarily translate into reduced demand for human workers. Jayesh Govindarajan, executive vice president for Salesforce AI and Agentforce, said the impact of AI on employment could follow the “Jevons paradox,” an economic principle under which improved efficiency and lower costs can dr
Salesforce’s AIforce turns CRM data into conversational interfaces (opens the original)
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SAN FRANCISCO — Salesforce has unveiled AIforce, a new interface layer that allows employees and AI agents to access company data, workflows and business rules through platforms such as Anthropic’s Claude, Slack, and Salesforce Lightning. Announced at the Dreamforce 2026 conference, AIforce is intended to reduce users’ dependence on conventional software menus and dashboards. Instead, employees can ask questions, update records, initiate workflows and generate customized interfaces using natural
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