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MATTHEW CHASE

Reporter · US

Indexed articles, last 90 days
3
Latest publication
Sep 29, 2026
Outlet visibility, for New Braunfels Herald-Zeitung
Top 1M sites
Earliest in this view
Sep 21, 2026

Latest articles

  1. Article · Sep 29, 2026 · MATTHEW CHASE

    GONZALEZ: Conservation starts with curiosity (opens the original)

    Excerpt · English

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    One of the things I enjoy most about my job is helping someone find an answer to a question they weren’t quite sure how to ask. Sometimes that happens at a community event when someone stops by our table with a question about their water bill. Other times, a customer wants to know more about their irrigation system, ways to save energy or the conservation resources available through New Braunfels Utilities. And sometimes, it starts with a simple, “Something seems different, but I’m not sur

  2. Article · Sep 25, 2026 · Matthew Chase

    ZAMORA: New Braunfels Municipal Court expands community outreach to strengthen relationships with nonprofits and social service organizations (opens the original)

    Excerpt · Neutral tone · English

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    As the presiding judge of the New Braunfels Municipal Court, I have long believed that justice is best served when courts meet people where they are, both literally and figuratively. This summer, the city of New Braunfels Municipal Court took an important step toward that belief by expanding our community outreach and strengthening relationships with nonprofit and social service organizations throughout New Braunfels. The goal is to make the municipal court more accessible and less intimidating

  3. Article · Sep 21, 2026 · Matthew Chase

    COLLINS: Building a better customer experience one interaction at a time (opens the original)

    Excerpt · Neutral tone · English

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    When I joined New Braunfels Utilities at the beginning of the summer, I came in with a lot of questions. One of the biggest was also one of the simplest: What is it like to be an NBU customer? I wanted to understand the experience as it happens today. What happens when someone calls with a question about their bill? How easy is it to find an answer online? What does communication look like during an outage? When a customer needs help, how many steps does it take to get them to the right person

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For New Braunfels Herald-Zeitung, the outlet · Measured Aug 1, 2026

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