HeyJaredManoj Sharma
- Indexed articles, last 90 days
- 22
- Latest publication
- Oct 1, 2026
- Outlet visibility, for Nearshore Americas
- Top 5M sites
- Earliest in this view
- Jul 8, 2026
Latest articles
Aggressive Upskilling Allows Firms to Hold Back on New Hires (opens the original)
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Accenture, the world’s largest IT services company, laid off around 22,000 employees globally in 2025 as it implemented its AI-driven restructuring program. Similarly, India’s biggest outsourcing giant, Tata Consultancy Services (TCS), slashed around 12,200 jobs, most of them experienced staff, while the company invested heavily in AI upskilling. On one hand, companies have either cut their workforce or have no plans to go on a hiring spree like before. On the other hand, they are pouring millio
AI Won't Take Over the Help Desk Anytime Soon (opens the original)
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The help desk is one area that was declared long dead as internet gurus spelled doom for industries that would get wiped out as artificial intelligence (AI) replaces the tasks they once handled. And why not? After all, automation can make support either a text or voice note away. But how far and wide adoption has reached over the years remains the million-dollar question. Our investigation suggests that, despite all the hullabaloo, adoption is far more uneven than companies claim. There are stil
7 Top Executive Real Estate Hotspots in LatAm (opens the original)
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Travel is an essential part of life for a corporate executive. When a company is expanding operations nearshore, or one has to travel frequently to a nearshore delivery hub, the first question that comes to mind is: is the neighbourhood premium enough for a long stay? Not only that, its proximity to prime business hubs, prime tourist destinations, and amenities like parks, shopping malls, and healthcare facilities also matters a lot. So, if the goal is to experience everything in and around one
No, Your Data Residency Pitch Won't Close Deals (opens the original)
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Plenty of nearshore providers put data sovereignty near the top of their sales pitch, promising that a client's customer records will stay inside one country and under its laws. However, Nearshore Americas spoke to two executives, one running a small voice operation and the other a large contact-center and IT outsourcer, who say the promise wins nothing in the sales pitch. "We have not built in-region data infrastructure of our own, and I would be suspicious of any nearshore voice vendor my size
The Crypto Wall Keeping Tech Providers Out (opens the original)
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The global cryptocurrency industry saw its ‘mainstream’ moment in 2025 when its market cap hit $4 trillion for the first time, resulting in a surge of institutional adoption. As big names like Visa, BlackRock, JPMorgan, and Stripe embraced crypto, some of the largest technology services companies also jumped on the bandwagon with goals to offer dedicated crypto-as-a-service to institutional players. A year on, that business has been slow to arrive, which raises two questions for the cross-border
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