HeyJaredKatie Anderson
- Indexed articles, last 90 days
- 2
- Latest publication
- Aug 1, 2026
- Outlet visibility, for IndustryWeek
- Top 5M sites
- Earliest in this view
- Jul 23, 2026
Latest articles
Andon Is a Signal—But Leadership's Response Is the Critical Part (opens the original)
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Editor's note: Katie Anderson's last column covered "no problem is a problem," the importance of surfacing and identifying problems rather than letting them bubble under unaddressed. Once the problem has been named and acknowledged, leadership's response shapes what happens next. One of the key practices Toyota developed to support a culture of problem-solving is one you may have heard of: andon. Andon is a Japanese word that means signal. On the Toyota production line, and at many other Japanes
Bad News First: How Top Leaders Build a Culture of Continuous Improvement (opens the original)
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How many problems are visible in your company? A well-known study from 1989 called the "Iceberg of Ignorance" identified that top executives were aware of only 4% of an organization's frontline problems. Supervisors saw more, middle managers more still—but the people closest to the work saw nearly all of it. The other 96%? Invisible to executives, yet still there. Or sometimes not even recognized as problems at all because the workarounds have become the norm.The study is nearly forty years old,
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For IndustryWeek, the outlet · Measured Aug 1, 2026
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