Kat George

1. Article · Aug 25, 2026 · Kat George

   I’ve been told to apply to a civil and administrative tribunal over my faulty dishwasher. What does it involve? (opens the original)

   Excerpt · Critical tone · English

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   Taking a consumer complaint to tribunal is likely to be onerous, writes policy professional Kat George, but the payoff may be worthwhile Read more Australian customer service questions A little over two years ago, I bought a new dishwasher. From the beginning, it did not function properly. Multiple technicians were called out under warranty, who said the dishwasher does not have a fault and is functioning as it should. I accept that there is no “fault” that could be fixed, but the fact is th

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2. Article · Aug 25, 2026 · Kat George

   I’ve been told to apply to a civil and administrative tribunal over my faulty dishwasher. What does it involve? - AOL (opens the original)

   Excerpt · Critical tone · English

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   A little over two years ago, I bought a new dishwasher. From the beginning, it did not function properly. Multiple technicians were called out under warranty, who said the dishwasher does not have a fault and is functioning as it should. I accept that there is no “fault” that could be fixed, but the fact is the dishwasher does not clean dishes – there are numerous reviews of this model online complaining of the same issue. The retailer refused to accept a return for a refund or replacement, and

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3. Article · Jul 28, 2026 · Kat George

   I noticed a customer review I think might be fake. In Australia, are businesses allowed to do this? (opens the original)

   Excerpt · Critical tone · English

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   False testimonials are prohibited under Australian consumer law, writes policy professional Kat George, but they are also very hard to police Read more Australian customer service questions While looking at the website for NannyLane Australia, which bills itself as “the Uber for Nannies”, I noticed some glowing testimonials apparently written by happy parents who’d used their services. But a simple reverse Google image search of “James & Emily T” from Sydney led me to a stock image of a couple,

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4. Article · Jul 28, 2026 · Kat George

   I noticed a customer review I think might be fake. In Australia, are businesses allowed to do this? - AOL (opens the original)

   Excerpt · Critical tone · English

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   While looking at the website for NannyLane Australia, which bills itself as “the Uber for Nannies”, I noticed some glowing testimonials apparently written by happy parents who’d used their services. But a simple reverse Google image search of “James & Emily T” from Sydney led me to a stock image of a couple, and I’m wondering if these reviews are genuine. In Australia, are businesses allowed to use fake images or testimonials from customers? In Australia, businesses are absolutely not allowed to

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• Guardian Australia2 pieces
• Consumer Commission2 pieces
• Fair Trading2 pieces
• Consumer Law2 pieces
• Legal Aid2 pieces
• Administrative Tribunal2 pieces