KHKaren Hanlon

1. Article · Sep 15, 2026 · Karen Hanlon

   The Promise Of AI In Healthcare: Better Outcomes & Easier Experiences (opens the original)

   Excerpt · Positive tone · English

   Read excerpt

   Karen Hanlon is President of Highmark Health. Anyone who has navigated healthcare has experienced it: repeating the same medications, symptoms, medical history or personal information over and over again. The problem is not a lack of data. It’s that information often sits in disconnected places, leaving individuals, clinicians and care teams to connect the dots themselves. Artificial intelligence (AI) has the potential to change that. While much of the conversation around AI focuses on productiv

   Feedback

2. Article · Jul 27, 2026 · Karen Hanlon

   The Trust Imperative: How Leaders Can Redefine Consumer Experiences In Healthcare (opens the original)

   Excerpt · English

   Read excerpt

   Karen Hanlon is President of Highmark Health. ​As business leaders, we often talk about consumer experience as a driver of loyalty and growth. In healthcare, however, the stakes are much higher. For too long, the healthcare experience has been fragmented and complex rather than simple and coordinated. I believe it's time to change that narrative. Unlike most industries where engagement is driven by desire, healthcare presents a different dynamic. In many cases, you're engaging with a consumer on

   Feedback

Last 90 days. Choose a month to open its work.

Named in the text we hold. One piece can cover several.

• Business Council2 pieces