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Heather Haddon

Reporter · IN

Indexed articles, last 90 days
2
Latest publication
Sep 26, 2026
Outlet visibility, for Livemint
Top 10K sites
Earliest in this view
Sep 11, 2026

Latest articles

  1. Article · Sep 26, 2026 · Heather Haddon, The Wall Street Journal5 min read26 Sep 2026, 06:47 PM IST

    How America’s biggest buffet chain cracked the math of all you can eat | Mint (opens the original)

    Excerpt · English

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    This is a Mint Premium article gifted to you.Subscribe to enjoy similar stories. To make the economics work for all you can eat meat and potatoes, executives with the Golden Corral buffet chain watch not only what their customers consume, but what they throw away. If a dish isn’t well-made, diners will chuck it and load their plates with other food, breaking the tricky math of unlimited meals for one set price. “You can’t fool the customer,” said Lance Trenary, chief executive of the roughly 350

  2. Article · Sep 11, 2026 · Heather Haddon, The Wall Street Journal4 min read11 Sep 2026, 06:21 AM IST

    America’s fast-food chains are making a big pivot—back to humans | Mint (opens the original)

    Excerpt · English

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    This is a Mint Premium article gifted to you.Subscribe to enjoy similar stories. It turns out that service with a smile has never gone out of style. After spending millions of dollars on digital kiosks and mobile-ordering systems, fast-food chains are discovering a lot of customers just want somebody to take their order at the counter and do so in a friendly way, according to executives, market-research, and industry documents reviewed by The Wall Street Journal. Convenience and speed aren’t goo

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