HeyJaredDuane Overgaard
- Indexed articles, last 90 days
- 5
- Latest publication
- Sep 15, 2026
- Outlet visibility, for Hotel News Resource
- Top 5M sites
- Earliest in this view
- Jul 8, 2026
Latest articles
Why AI Is Putting Hotel Property Technology Architecture Under Pressure (opens the original)
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In Brief: Duane Overgaard examines how the growing use of AI-driven solutions in hotel operations is exposing limitations in existing property technology architectures and requires hoteliers and technology providers to address interoperability, data management, and scalability to meet evolving guest and operational demands. Why AI Is Putting Hotel Property Technology Architecture Under Pressure - Image Credit DerbySoft For most of the last decade, the hotel property technology playbook was based
The Best Hotel Payment Experience Is the One Guests Never Notice (opens the original)
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In Brief: Duane Overgaard writes that hotels should prioritize frictionless, invisible payment experiences, emphasizing that streamlined, secure payment systems can boost guest satisfaction and operational efficiency. The Best Hotel Payment Experience Is the One Guests Never Notice - Image Credit DerbySoft Hotels spend around $21 billion a year processing payments, yet guests still end up reaching for a card multiple times a stay, fraud is on the rise, and chargebacks are at an all time high. Th
Why AI’s Highest ROI in Travel Comes From Augmenting People, Not Replacing Them (opens the original)
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In Brief: Duane Overgaard argues that the most significant return on investment for artificial intelligence in the travel and hospitality sector comes from using AI to support and augment staff capabilities, rather than replacing employees, emphasizing operational efficiency and improved guest experiences. Why AI’s Highest ROI in Travel Comes From Augmenting People, Not Replacing Them - Image Credit DerbySoft A travel company may have thousands of hotel arrivals approaching on any given day. Beh
The Technology Bottleneck Standing in the Way of Guest Personalization (opens the original)
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In Brief: Duane Overgaard asserts that fragmented hotel technology infrastructures are hindering the industry's ability to deliver true guest personalization, as siloed systems prevent seamless data sharing and coordinated service delivery across departments. The Technology Bottleneck Standing in the Way of Guest Personalization - Image Credit DerbySoft Around 70% of travelers expect a personalized stay. Only 23% say they get one, and the reason sits between siloed systems. A guest books a room
What Happens When Travel Fraud Gets Smarter Than Your Hotel Payment Tech (opens the original)
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In Brief: Duane Overgaard discusses the growing challenge facing the hospitality industry as advanced travel fraud techniques increasingly outsmart existing hotel payment systems, emphasizing the urgent need for technological upgrades and enhanced security measures. What Happens When Travel Fraud Gets Smarter Than Your Hotel Payment Tech - Image Credit DerbySoft Hotels still stitching payments across legacy tools are the most exposed as AI-driven fraud accelerates A receipt lands in an expense r
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