HeyJaredDoug Kennedy
- Indexed articles, last 90 days
- 3
- Latest publication
- Sep 25, 2026
- Outlet visibility, for Hotel News Resource
- Top 5M sites
- Earliest in this view
- Jul 28, 2026
Latest articles
Failure of Leadership Made a Hotel Sales Cold Call Exercise in Futility - Sales Teams Must Dig Deeper to Connect (opens the original)
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In Brief: Doug Kennedy argues that inadequate leadership and insufficient preparation undermine hotel sales teams' cold calling efforts, resulting in missed opportunities to build genuine client relationships and generate new business. Failure of Leadership Made a Hotel Sales Cold Call Exercise in Futility - Image Credit Doug Kennedy Recently, I was the target of a hotel prospecting effort that illustrates how most sales outbounding these days is an exercise in futility, caused by a failure of l
Are AI-powered RFP Responses Really Good for Hotel Group Sales? (opens the original)
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In Brief: Doug Kennedy examines the operational implications of hotels using AI-powered platforms to automate responses to group sales RFPs, highlighting potential benefits for efficiency and consistency as well as concerns about personalization and the risk of generic communication with meeting planners. Are AI-powered RFP responses really good for hotel group sales? - Image Credit Doug Kennedy While the new tech might help hotel salespeople respond quicker, their pitches might not stand out Li
Expressing Empathy Truly Resolves Guest Complaints (Saying 'I'm So Sorry' is Just Annoying) (opens the original)
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In Brief: Doug Kennedy writes that hotel staff who demonstrate genuine empathy in resolving guest complaints can significantly improve guest satisfaction and loyalty, underscoring the operational value of empathetic service approaches in hospitality management. Expressing Empathy Truly Resolves Guest Complaints (Saying 'I'm so sorry' is just annoying) - Image Credit Doug Kennedy Over many years of creating and delivering hospitality training, I have encountered various acronyms ranging from H.E.
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For Hotel News Resource, the outlet · Measured Aug 1, 2026
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