DMDennis McCarron

1. Article · Sep 3, 2026 · Dennis McCarron

   McCarron: The Frontline Management Blues (opens the original)

   Excerpt · English

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   As every great blues song points out, hardships in life happen. Then there’s a moment of truly heartbreaking agony, which then gives birth to a newfound resilience, bringing hope back into the picture. Frontline management isn’t for everyone. There’s a bizarre ritual that requires bathing in the actions of frontline work — selling, advising, turning wrenches or diagnosing vehicle problems — and proving success at it to even be eligible for consideration of managing those exact workers. Yet there

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2. Article · Jul 14, 2026 · Dennis McCarron

   McCarron: Why Training Doesn't Stick (opens the original)

   Excerpt · Critical tone · English

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   You hear the complaint all the time, “I spend money on training and my team just goes back to the old way of doing things.” Anyone who has ever been to a college campus has noticed the paved sidewalks and the inevitable dirt path shortcut through what used to be grass. People use the shortcut. Training is the mental equivalent of practice. You train first so that you reduce mistakes. You practice moves or sequences so that you eliminate the use of the conscious brain. You automate physical and m

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