HeyJaredAnthony Caruana
- Indexed articles, last 90 days
- 16
- Latest publication
- Sep 28, 2026
- Outlet visibility, for eCommerceNews New Zealand
- Top 50M sites
- Earliest in this view
- Jul 19, 2026
Latest articles
Voice AI is bringing the phone call back to business (opens the original)
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AI voice has moved ahead by leaps and bounds. Voices are no longer robotic, and the rise of sophisticated language models and agentic systems enables voice AI to answer questions, pre-empt customer queries, and deliver fast and accurate information quicker than many human agents. Over recent years, many organisations have tried to shift customers away from using phone calls for service as it can be time-consuming and costly. Anyone who has looked for a company phone number has seen the attempts
Future of AI is distributed infrastructure built on open source (opens the original)
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The exponential growth of AI workloads is driving a 10x-20x increase in demand within a short timeframe. Existing cloud infrastructure is proving inadequate with latency issues, bandwidth constraints, and the sheer volume of requests creating bottlenecks. Traditional cloud models are struggling to keep pace. "No other space in technology has evolved or changed so fast as artificial intelligence," said Thierry Carrez, the General Manager of OpenInfra Foundation. "We've seen open source being used
AI transforms CX to go beyond the chatbot (opens the original)
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AI has transformed the way customers and businesses interact. While early chatbots, before the advent of public LLMs, were often clumsy and failed to help customers, the new wave of AI-powered customer service agents has drastically changed the customer experience. "The biggest thing we're seeing is the changes in expectations of consumers with the brands and businesses they interact with," said Nigel Lindsay-Smith, the Managing Director for ANZ at NiCE. He said direct customer interactions that
Open source is powering the next generation of frontier AI (opens the original)
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One would have to be living under a rock to have missed the rapid rise of AI as a business and social force. AI is a part of almost every business discussion and legislative agenda. But to truly understand its rapid ascent, one only needs to look at the numbers. The number of commits being recorded by GitHub doubled in two months earlier this year, largely driven by AI. Wikipedia has seen a 35% increase in the number of queries it handles but a 60% increase in server workloads on the back of act
Governance controls are crucial for AI adoption and modernisation (opens the original)
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The volume, velocity and variety of data that is created and captured has grown exponentially over recent years. But the number of people needed to analyse that data and react to serious threats and attacks has not kept pace. This has driven organisations to look for ways to use machine learning to triage that data, automate the remediation of issues before they escalate and free up precious time for human operators. Underpinning those initiatives is trust. Without trust, organisations can't emb
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For eCommerceNews New Zealand, the outlet · Measured Aug 1, 2026
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