HeyJaredYour Customer, Your Success
Welcome to Your Customer, Your Success, the award-winning podcast heard in over 70 countries, is built on the idea that client focus is a growth strategy, not a department.
- Indexed videos, last 90 days
- 62
- Latest publication
- Sep 30, 2026
- Audience
- ~66 subscribers
- Earliest in this view
- Jul 3, 2026
Latest videos
Nobody Joins a Nonprofit for the Spreadsheets (opens the original)
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A strong mission still needs strong management behind it. Suzanne Smith returns to Your Customer, Your Success to talk about her new book, The Nonprofit Flywheel: A Playbook for Sustainable Growth, Smarter Strategy and Lasting Impact. In this clip, Suzanne gets to the heart of the challenge: “No one goes into the nonprofit space because they love Excel spreadsheets. They go in because they have a heart and a passion for the work.” Her point is not that passion matters less. It is that passion ha
The Nonprofit Flywheel: How Strong Organizations Create Lasting Impact with Suzanne Smith (opens the original)
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The Nonprofit Flywheel: How Strong Organizations Create Lasting Impact with Suzanne Smith A strong mission is not enough to build a sustainable nonprofit. Suzanne Smith returns to Your Customer, Your Success to talk about her new book, The Nonprofit Flywheel: A Playbook for Sustainable Growth, Smarter Strategy and Lasting Impact. Suzanne is the founder and CEO of Social Impact Architects and has spent nearly three decades working across the nonprofit, government, and business sectors. Her Nonpro
Debora Prossomariti Made My Sign-Off Sound Better in Italian | Your Customer, Your Success (opens the original)
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For 70 episodes, I had the last word. Then Debora Prossomariti took it in Italian. 🇮🇹⭐ Debora is my first guest from Italy, and asking her to close the show in Italian felt like a fun nod to my family roots. She said yes without hesitation. Hearing my familiar sign-off that way was unexpectedly special. If this clip is your introduction to Your Customer, Your Success, welcome. Every Wednesday morning, I talk with founders, executives, and operators about the choices that make a business stronger
Your Team Says They’re Fine. The LEGO Disagrees. | Brianna Sylver (opens the original)
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Your team says they’re fine. Then they build themselves on an island. In this clip, Brianna Sylver shares how LEGO Serious Play can make hidden team dynamics visible in a way that another meeting, survey, or status update may not. During a workshop with her own team, one colleague built herself on an island with a rickety bridge connecting her to the research team. Then other team members independently built her on an island too. At that point, the LEGO had entered the chat. The exercise gave th
Your RFP Is Fine. Your Stakeholders Need Business Therapy | Brianna Sylver (opens the original)
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Most stakeholders know how to give the polished answer. Brianna Sylver is more interested in what happens when you get past it. In this clip, she explains why her Five Intention Setting Questions can initially make people uncomfortable, especially when she asks how they want to feel. That discomfort is part of the point. The questions move stakeholders beyond the language already sitting in the RFP and into a more honest conversation about expectations, concerns, and what success should actually
Publishing over time
Last 90 days. Choose a month to open its work.
Recurring subjects
Named in the text we hold. One piece can cover several.
Audience
~66 subscribers
Measured Sep 19, 2026
Source's subscribers, not the number who saw an individual piece.
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