HeyJaredX-Lab
xLab is the behind-the-scenes podcast of the Experience Innovation Lab — where ideas turn into real experiments that improve how we care for pets, clients, and each other.This isn’t a polished highlight reel.
- Indexed episodes, last 90 days
- 1
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- Jul 7, 2026
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- Jul 7, 2026
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Why We Killed MAP and What We Learned (opens the original)
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The team shares how high-stakes ER conversations, emotional pressure, and financial realities shape declined care decisions in veterinary medicine. They explain why the MAP prototype was stopped, what the workflow mapping revealed, and how the work is now shifting toward a shared Spectrum of Care foundation.
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