HeyJaredWho Cares?
Hosted by Client Giant co-founders Jeff Jackel and Jay O’Brien, each edition of Who Cares? will bring you insights, success stories, and strategies for creating lasting emotional connections with your clients, customers, and team. No fluff, just what works.
- Indexed episodes, last 90 days
- 7
- Latest publication
- Sep 25, 2026
- Audience
- Checking…
- Earliest in this view
- Jul 9, 2026
Latest episodes
AI Is Making Customer Service Worse with Natalie Beckerman (opens the original)
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What happens when companies become so obsessed with efficiency that they forget about the people they're actually serving? In this episode of Client Giants, Jeff Jackel and Jay O’Brien sit down with Natalie Beckerman, Chief Business Officer at Ichor, international speaker, customer experience strategist, and author of When Did You Stop Caring? Natalie spent 30 years driving operational efficiency, improving productivity, and saving organizations more than $100 million in costs. But eventually, s
How He Went From Addiction to Building a Business | Eric Oberembt (opens the original)
This Is Why Most Businesses Will NEVER Be Sellable with Dino Katsiametis (opens the original)
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Most businesses aren't assets, they're jobs. In this episode of Client Giants, Dino Katsiametis shares why most entrepreneurs unknowingly build businesses that can't be sold and how shifting from transactions to genuine relationships changes everything. From leveraging AI to strengthen human connection to creating systems that build lifetime clients, Dino reveals the mindset that has helped him build a business designed to outlast him. In this episode you'll learn: Why most personal brands aren'
She Burned Down Her $21M Business... And Replaced 80% of the Company with AI | Lynea Carver (opens the original)
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Most entrepreneurs believe success means working longer hours, answering every message, and becoming indispensable. Lynea Carver learned the hard way that this mindset leads to burnout—not freedom. After becoming one of the top real estate agents in her market, she found herself exhausted, overwhelmed, and trapped inside the very business she had worked so hard to build. Instead of pushing harder, she made an unexpected decision: she tore the business down and rebuilt it from scratch using syste
He Gave Up $12,000 to Keep One Client (opens the original)
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What would you do if telling the truth meant walking away from a $12,000 commission? For most people, that's an easy answer. For Steve Buzogany, it was the defining moment of his career. In this episode of Client Giants, Jay O'Brien and Jeff Jackel sit down with Philadelphia Realtor Steve Buzogany to explore why the best real estate professionals don't chase transactions—they build relationships that last for decades. Steve shares the exact systems he's used for more than 14 years to generate re
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