HeyJaredWalk-Ins Welcome: A Healthcare Marketing Podcast
Welcome to 'Walk-Ins Welcome: A Healthcare Marketing Podcast,' presented weekly by Nick Hoard and Michael Ray of Patient Care Marketing Pros.
- Indexed episodes, last 90 days
- 12
- Latest publication
- Sep 23, 2026
- Audience
- Checking…
- Earliest in this view
- Jul 8, 2026
Latest episodes
Ep. 249: 12 Years Without a Dentist: A Lesson in Patient Experience (opens the original)
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What Urgent Care Can Learn From a Trip to the Dentist What can a trip to the dentist teach you about running a better urgent care? More than you might think. After avoiding the dentist for 12 years, Michael finally went back and walked away with more than just a clean bill of dental health. In this episode of Walk-Ins Welcome, Nick and Michael break down his entire patient experience, from appointment reminders and digital paperwork to the front desk greeting, communication during the visit, and
Ep. 248: Is Your Urgent Care Invisible to AI? | Part 2 (opens the original)
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In Part 1, Nick and Michael broke down how AI is changing the way patients search for urgent care and why clinics need to understand what platforms like ChatGPT, Gemini, and Google AI Overviews know about their business. Now it’s time to get tactical. In Part 2 of this Walk-Ins Welcome conversation, Nick and Michael walk through seven AI visibility assets urgent care clinics can build to give AI platforms clearer, more trustworthy information about their organization. From pricing and provider c
Ep. 247: Is Your Urgent Care Invisible to AI? | Part 1 (opens the original)
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AI is changing how patients search for healthcare, and urgent care clinics need to understand what that means for visibility. In Part 1 of this two-part Walk-Ins Welcome conversation, Nick and Michael break down the shift from traditional SEO to AI visibility and why showing up correctly in platforms like Google’s AI Overviews, ChatGPT, Gemini, Claude, Grok, and others is becoming more important. They explain why AI can sometimes misunderstand your clinic, pull outdated information, or recommend
Ep. 246: Meet the Pros: Search & Surprising Playlists With Susan Henderson (opens the original)
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What makes a great urgent care clinic stand out? Sometimes, it comes down to the basics: answering the phone, creating a great patient experience, managing your online reputation, and making it easy for patients to find you. In this episode of Walk-Ins Welcome , Michael sits down with Susan, one of the Client Success Managers at Patient Care Marketing Pros, for another edition of Meet the Pros . Susan shares her journey from outside sales and e-commerce to PCMP, along with what she has learned a
Ep. 245: Back-to-School Blueprint: Capturing The Autumn Patient Surge (opens the original)
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This week’s episode features a segment from our recent Back-to-School Blueprint webinar, where we break down how urgent care clinics can turn the seasonal patient surge into repeat visits, stronger retention, and momentum that lasts beyond back-to-school season. When patient volume starts climbing, it’s easy to focus on getting as many patients through the door as possible. But every new patient represents a bigger opportunity. A great experience can lead to repeat visits, referrals, positive re
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