HeyJaredVUX World
Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.We educate business leaders and teams on why…
- Indexed episodes, last 90 days
- 7
- Latest publication
- Aug 27, 2026
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- Earliest in this view
- Jul 10, 2026
Latest episodes
The two things contact centres have been missing until now (opens the original)
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The contact centre holds a record of almost every customer interaction. Every conversation carries a signal about why customers are calling and what is behind it. Processing those conversations at scale took the power the contact centre never had before. Ping Wu, CEO of Cresta, joins us to work through what that shift means for enterprise contact centres, from cutting the calls that should never happen to automating the ones that can be. We get into how AI changed what a contact centre can see.
From chatbot to voice AI: what changes? (opens the original)
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Voice AI is the channel everyone is talking about in 2026. One of the biggest things slowing it down is often already sitting inside your stack. In this episode, I’m joined by Endre Davids from Seamly to explore what really happens when businesses take an existing chatbot and move it into the voice channel. We discuss why latency often starts deeper in the conversational platform than teams expect. Endre explains how companies can spend time optimising speech recognition and text-to-speech while
Cobus Greyling: why intents, graphs and conversation design have come full circle (opens the original)
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I'm joined by Cobus Greyling, AI evangelist at Kore.ai, for a wide-ranging conversation on where enterprise AI actually stands today. We explore why many of the ideas now being presented as breakthroughs, from graph engineering and orchestration to intent detection and state management, have deep roots in conversational AI. We also get into one of the biggest barriers to enterprise AI adoption: data. We highlight why customer experience could become the entry point for much wider organisational
From answers to actions: building better government AI (opens the original)
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Plenty of AI assistants can answer the question in front of them. Fewer can work out what someone is actually trying to do and help them do it. In this episode, we're joined by Pete Kowalczyk, AI Conversation Designer at the Government Digital Service (GDS), to talk about designing AI experiences across the vast and complex landscape of UK government services. Pete explains how GDS is exploring knowledge graphs, persistent state and goal detection to move beyond basic RAG systems. The aim is to
How Simplyhealth scaled voice AI to resolve 30% of calls with Paul Atkins (opens the original)
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Almost a third of Simplyhealth's incoming calls are now resolved by AI, and email handling time has fallen from 12 minutes to 2. The company is achieving those gains while maintaining the service standards that placed it 31st in KPMG UK's Customer Experience Excellence report. In this episode, we're joined by Paul Atkins, Head of Business Optimisation at Simplyhealth, the UK's member-owned health cash plan provider serving around 2.5 million customers. Paul explains how Simplyhealth introduced v
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