HeyJaredUNSCRIPTED
The UNSCRIPTED podcast takes an honest look at how business leaders are evolving, innovating, and overcoming today’s biggest challenges.
- Indexed episodes, last 90 days
- 13
- Latest publication
- Sep 23, 2026
- Audience
- Checking…
- Earliest in this view
- Jul 8, 2026
Latest episodes
5 Takeaways from the Service Council Symposium 2026 | Sarah Nicastro | UNSCRIPTED Ep. 377 (opens the original)
Read excerpt
Sarah Nicastro is just back from the Service Council Symposium in Chicago. In this solo episode she shares her five personal takeaways — from why the employee experience conversation is finally going deeper than the talking point, to "digital rocks not digital popcorn," to the empathy insight from EchoStar's Melissa Perkle Bailey that she says she'll come back to time and time again.
The Hidden Risks of AI in Service: Why a Strong AI Defense Matters | Dr. Aymen Gatri | UNSCRIPTED Ep. 376 (opens the original)
Read excerpt
Dr. Aymen Gatri, Professor of Cybersecurity and AI Defense in Berlin and Director of PMO Products at Konecranes, joins Sarah Nicastro to add a layer of pragmatic necessity to the AI buzz — covering the hidden risks of AI in service, why governance and accountability are being overlooked, and how to balance a strong AI offense with a strong AI defense.
Building High-Performing Field Service Teams: From Technical Skills to Transformational Behaviors | David DeAngelis | UNSCRIPTED Ep. 375 (opens the original)
Read excerpt
David DeAngelis, Senior Director of Technology Training and Support Services at Brightstar Lottery, joins Sarah Nicastro to share how his organization built a scalable professional competency program for over 600 field service technicians, from an 18-month behavioral research process, to a 6-month structured training model, to the technician feedback that made it all worthwhile.
From Crisis to Innovation: How Authenticity and AI Are Reshaping B2B Publishing and Field Service | Kris Oldland | UNSCRIPTED Ep. 374 (opens the original)
Read excerpt
Kris Oldland, founder of Field Service News and Managing Director of 1927 Media, joins Sarah Nicastro for a candid conversation about selling the business he spent thirteen years building, what he observed about the field service industry during his time away, and the B2B publishing platform he's built to replace the model he believes is broken — one that treats readers as partners, not commodities.
The As-a-Service Evolution: Lessons from Kaer on Scaling, Customer Trust and AI | Dave Mackerness | Standout UNSCRIPTED Ep. 373 (opens the original)
Read excerpt
Dave Mackerness, Director at Kaer and 2024 Stand Out 50 leader, returns to UNSCRIPTED to share what five years of scaling cooling-as-a-service has taught him — from building a regional footprint across Asia, to managing the customer behavior shift that comes with outcome-based models, to the AI platform Kaer has been building since 2017 that now makes their oldest plant their best-performing one.
Publishing over time
Last 90 days. Choose a month to open its work.
Recurring subjects
Named in the text we hold. One piece can cover several.
Audience
No verified audience measurement yet.
About this data
Counts cover the work we have indexed. Tone needs enough text and a confident classification. Excerpts and episode notes are not full articles or transcripts.
Identity or attribution wrong? Suggest a correction.