HeyJaredUnchurned - The No. 1 podcast for Customer Success
The Unchurned podcast brings you the stories that will help you forge incredible customer relationships, prevent churn, & build institutional knowledge.
- Indexed episodes, last 90 days
- 16
- Latest publication
- Sep 23, 2026
- Audience
- Checking…
- Earliest in this view
- Jul 6, 2026
Latest episodes
Notion's Outcomes Architects on Why Today's CSMs Are Builders (opens the original)
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Most companies think of customer success as a support function that ships software. The real shift is treating it as a co-build practice that ships outcomes. In this episode of the [Un]Churned Podcast, Josh Schachter sits down with Christina Parra, Ariel Risman, and Kellie Woodin, three members of Notion's Outcomes Architecture team, to unpack how Notion rebuilt its entire customer success motion around AI, workshops, and shared commercial ownership. Christina, Ariel, and Kellie share how their
Owning Retention & Standardizing CS Across 17 Acquisitions ft. Rebecca Nerad (Advantive) (opens the original)
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Want the playbook, not just the conversation? Subscribe for deep-dive, actionable breakdowns from every episode at unchurned.substack.com . Rebecca Nerad, VP of Customer Success at Advantive, owns retention across four lines of business built from 17 acquisitions in four years. She joins Josh to break down what post-merger integration looks like from the post-sales seat:sitting in on diligence before deals close, inheriting handshake contracts nobody documented, and owning the renewal number for
Stop Asking "Would You Renew?" Ask This Instead ft. Bob London (opens the original)
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Want the playbook, not just the conversation? Subscribe for deep-dive, actionable breakdowns from every episode at unchurned.substack.com . Most CS and sales teams have been told to "be more strategic." Few have been shown how. Josh Schachter talks with customer discovery expert Bob London about what it actually takes to move a team above the line. Bob gets tactical fast: the inverted-pyramid structure that works for a 30-minute discovery call or a 5-minute QBR opener, the setup and board-level
80% of VP Roles Are Never Posted. Here's How to Find Them ft. Andy Mowat (Whispered) (opens the original)
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Want the playbook, not just the conversation? Subscribe for deep-dive, actionable breakdowns from every episode at unchurned.substack.com . The best executive roles are never posted, so how do you find them? Andy Mowat, founder & CEO of Whispered and former exec at four unicorns, joins Josh Schachter to pull back the curtain on how senior go-to-market and CS leaders actually land their next role. After navigating between operating roles and founding companies himself, Andy built Whispered so top
The VC Who Coined "AI Native Services" ft. Jake Saper (Emergence Capital) (opens the original)
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In this episode of the [Un]Churned Podcast, Josh Schachter sits down with Jake Saper, General Partner at Emergence Capital, to unpack the firm’s 25 year thesis of being “early experts in emerging business models,” from the on-prem-to-cloud shift that birthed their first investment in Salesforce, to vertical SaaS with Veeva, to what Jake calls AI-Native Services, or AINS. They also dive into: What “AI-Native Services” actually means, in Jake’s own words The real story behind Gainsight’s shift fro
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