HeyJaredTrust Leaks with Sandra Martini
Every business has Trust Leaks™ — small, hidden breaks in communication, process, or delivery that quietly erode confidence, stall sales, and undermine client experience.
- Indexed episodes, last 90 days
- 6
- Latest publication
- Aug 18, 2026
- Audience
- Checking…
- Earliest in this view
- Jul 7, 2026
Latest episodes
EP 27 — When Automation Makes Your Business Harder to Trust (opens the original)
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Automation is supposed to make doing business easier. It can help your team respond faster, follow up consistently, prevent things from falling through the cracks, and give customers the information they need when they need it. It can also create confusion, frustration, and distrust when the system becomes more important than the person it was designed to serve. In this episode of Trust Leaks™, Sandra Martini examines how customer-facing automation can quietly create trust leaks — even when the
EP 26 — Trust Deposits: How to Build Customer Trust From the First Yes (opens the original)
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Most businesses know they need to build customer trust. The bigger question is: What actually makes a customer feel confident they made the right decision? Trust is not built only by delivering a great final result. It is built through a series of smaller moments throughout the customer experience. These moments are trust deposits , and they begin as soon as someone says yes. In this episode of Trust Leaks™, Sandra Martini shares practical ways businesses can intentionally increase trust before
EP 25 — How to Know What to Fix First in Your Business (opens the original)
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When several small problems happen at once, it can feel as though everything in your business needs immediate attention. A prospect goes quiet. A client asks for an update. A deadline slips. A handoff gets missed. Suddenly, you’re reviewing every meeting, email, tool, system, and process. The real challenge isn’t fixing everything. It’s identifying which trust leak is creating the greatest cost. In this episode of Trust Leaks™, Sandra Martini explains how to separate a visible symptom from the u
EP 24 — When Clients Keep Checking In — Even When Everything Is on Track (opens the original)
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Have you ever received a “just checking in” email from a client and wondered why they seem concerned when the project is moving exactly as planned? The problem may not be the quality of your work. It may be a reassurance leak . A reassurance leak happens when the work is progressing, yet the client does not have enough visibility, context, or communication to feel confident about what is happening. They may not know where the project stands, when they will hear from you again, what happens next,
EP 23 — Why Do Clients Keep Asking Questions You Already Answered? (opens the original)
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Why do clients keep asking the same questions even after you explained the process, sent the email, shared the document, or added the details to the project board? Repeated client questions are often a sign that the information was shared too early, was difficult to find, did not clearly identify the next step, or left the client uncertain about who was responsible for what. In this episode of Trust Leaks™ , Sandra Martini explains why clients may continue asking questions you thought you had al
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