HeyJaredThis is Growth!
In this podcast, we help you build and scale your SaaS business using customer-led growth strategies. Here you're going to learn how to transform Customer Success into the second growth engine of your business. We talk to the experts and the do-leaders.
- Indexed episodes, last 90 days
- 1
- Latest publication
- Jul 29, 2026
- Audience
- Checking…
- Earliest in this view
- Jul 29, 2026
Latest episodes
Cutting the cost of Customer Success by 70% (without layoffs), with Jim Richmond, CCO of Smartling (opens the original)
Read excerpt
In this episode, learn why charging for services, not giving them away, is how customers actually see value, and how this bold bet cut costs by 70% (without reducing headcount). Join Daphne Costa Lopes as she sits down with Jim Richmond, CCO of Smartling, to unpack 15 years of scaling Customer Success. Jim shares why picking one trusted AI partner and going all in beats spreading bets thin, why charging for services can deepen a customer's sense of value, and how his team cut cost to serve by 70
Publishing over time
Last 90 days. Choose a month to open its work.
Recurring subjects
Named in the text we hold. One piece can cover several.
Audience
No verified audience measurement yet.
About this data
Counts cover the work we have indexed. Tone needs enough text and a confident classification. Excerpts and episode notes are not full articles or transcripts.
Identity or attribution wrong? Suggest a correction.