HeyJaredThe Turndown: The Podcast for Hoteliers
Ever wonder what keeps hoteliers up at night? Or what helps them sleep easy? In “The Turndown,” host Sebastien Leitner of Cloudbeds chats with hospitality executives and industry leaders about their latest challenges and breakthroughs, the inspirations and innovations that…
- Indexed episodes, last 90 days
- 3
- Latest publication
- Sep 3, 2026
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- Jul 16, 2026
Latest episodes
Caryl Helsel: Hotels need to change everything except hospitality (opens the original)
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Hotels are rethinking almost everything: technology, revenue management, distribution, AI, and how they compete for demand. But Caryl Helsel, Founder and CEO of Dragonfly Strategists, believes the industry cannot afford to lose one thing in the process: hospitality itself. In this episode of The Turndown, Caryl joins Sébastien Leitner to discuss: Why hotels invest in new technology but often fail to change the way they work How poor RMS configuration can quietly leave significant revenue on the
Jason Edwards: What happens when new technology hits the front desk (opens the original)
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Jason Edwards, Director of Hospitality & Advisory Services at Première Advisory Group, has spent more than two decades in hospitality and 15 years in project management, leading technology integrations, revenue initiatives, and complex hotel transitions. In this episode of The Turndown, Jason looks at what happens after a hotel decides to change its technology. From getting operational teams ready to navigating deflagging, distribution, and go-live pressure, he explains why the technology itself
Simone Puorto: The hotel industry does not need more software (opens the original)
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Hospitality futurist Simone Puorto joins The Turndown to challenge the hotel industry’s obsession with buying more technology. He argues that hotels do not need another layer of software, but fewer disconnected systems, better data, and a clearer understanding of where technology genuinely improves the guest and employee experience. The conversation explores key subtopics, including: AI and its real impact on hospitality Hotel tech overload and system fragmentation The future of search and booki
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