HeyJaredThe RaaP: Resourcive as a Podcast
The RaaP, presented by Resourcive, is your go to place for to learn about the latest technology trends, market insights, and value-creation opportunities in the mid-market and enterprise.
- Indexed episodes, last 90 days
- 2
- Latest publication
- Aug 31, 2026
- Audience
- Checking…
- Earliest in this view
- Aug 17, 2026
Latest episodes
Episode #80: What Lumen's Voice Exit Means for IT and Finance Leaders (opens the original)
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Lumen just confirmed it's ending sales of enterprise voice services, but what that actually means depends on what you're using and who's billing you for it. Kyle Hall sits down again with Dave Capece, Resourcive's CX Practice Lead and a former Level 3 network engineer, to break down what's confirmed, what's still unclear, and exactly what to check before your next contract renewal.
Episode #79: Resourcive CX Practice w/Dave Capece (opens the original)
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Kyle Hall is joined by Dave Capece, CX Practice Lead at Resourcive, for the first practice lead episode of The RaaP. Dave spent the first 15 years of his career as a voice engineer serving telephone companies, then moved to the enterprise side in 2015. He brings that engineering foundation to contact center engagements every day, and it shapes how he diagnoses problems. The conversation covers what actually changed in the contact center over the last decade, why the depth of analytics available
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