HeyJaredThe PartsEdge Podcast
Real stories from the front lines of Fixed Ops. Join hosts Kaylee Felio and Chuck Hartle for insights that help dealerships run smarter and profit more.Brought to you by PartsEdge, the 1 DMS optimization and proficiency tool for inventory management, designed to save time and…
- Indexed episodes, last 90 days
- 11
- Latest publication
- Sep 25, 2026
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- Earliest in this view
- Jul 3, 2026
Latest episodes
Webinar Replay - The Ultimate OEM Inventory Showdown (opens the original)
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Ever wondered how your OEM’s inventory program really compares to other manufacturers—and how much control you actually have over your parts investment? In this data-driven episode, Chuck Hartle breaks down real dealership inventory data from 223 dealerships, 15 manufacturers, and more than $190 million in parts inventory. From productive inventory and automatic stock replenishment (ASR) programs to excess stock and obsolescence, Chuck reveals how manufacturer programs impact dealership inventor
Webinar Replay - Inventory Isn't A Guessing Game (opens the original)
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Ever wondered how much your DMS and source structure are really impacting your dealership’s parts profitability? In this highly tactical episode, Chuck brings decades of parts management experience to the table, breaking down how smarter source structures, dynamic day-supply settings, and strategic pricing can give parts managers greater control over inventory, margins, and daily operations. Packed with real-world examples and practical DMS strategies, this session is all about making your syste
Fixing the Foundation: Microlearning Solutions for Parts Managers with Chris Craig (opens the original)
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Chris Craig, FixedOps Content Developer at RockEd, joins Kaylee Felio to dive into the launch of Rocket’s powerful new training curriculum for parts departments. They get gritty on why parts managers and associates have been overlooked—until now. From microlearning and gamification to actionable reporting and industry certification, Chris Craig breaks down how RockEd is changing the game for parts teams across the country. If you’re ready to fix the foundation, turn inventory faster, and give yo
Stop Losing Customers: How Better Communication Drives Service Retention in Auto Dealerships (opens the original)
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On this Parts Edge Podcast episode, Kaylee Felio sits down at the NCM Fuel the Future Fix-Op Summit with Derek from NUMA. Together, they dig deep into the tech transforming parts and service departments: proactive AI that turns every customer touchpoint into an opportunity for retention, revenue, and hassle-free communication. Derek shares how NUMA’s “co-pilot” approach fixes the industry's biggest headaches—poor communication and missed service appointments. By streamlining inbound calls and di
Transforming Dealership Service with Real-Time Communication and Sales Training Insights (opens the original)
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Kaylee Felio sits down at the Fuel the Future FixedOps Summit with Roger Gutierrez from Biggers Auto Group to dig into what it takes to run a growth-focused dealership—and why fixing the foundation in service and parts is more critical than ever. From smarter scheduling and AI to sharper sales skills for the parts team, this episode is packed with practical advice and gritty optimism for every parts and fixed ops leader. Roger reveals what it’s like to step away from the grind and immerse himsel
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