HeyJaredThe Ops Authority
You can't ignore the back-end pieces that have to work together and flow smoothly in order to build a brand, grow a movement or disrupt an industry.
- Indexed episodes, last 90 days
- 6
- Latest publication
- Sep 16, 2026
- Audience
- Checking…
- Earliest in this view
- Jul 8, 2026
Latest episodes
314. From Cohort to Community: How Lasting Business Friendships Form (opens the original)
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Nobody signs up for a certification program hoping to leave with four new best friends. That is exactly what happened to Beth, Cameron, Jenessa and Tera, who met inside a Director of Operations cohort, began gathering thirty minutes before every training, and are still meeting every Friday, nearly two years on. I sat all four of them down to ask how it started, what has kept it alive, and what it has actually changed in their businesses. If you have ever felt that nobody in your life understands
313. From History PhD to Learning & Development Operator with Cinnamon Brown (opens the original)
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Not every operator wants to run their own company, and that turns out to change nothing about how valuable the skill set is. Dr. Cinnamon Brown came into our program on the employee track and stayed on it, and she is now a Learning and Development strategist who reaches for operations every single week. We talk about why corporate titles hide the work people are actually doing, the ceiling operators hit when getting things done is the only tool they use, and why the people around you matter more
312. Inside a Six-Person Ops Agency Built for Nonprofits, with Claire Crum (opens the original)
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Twenty years in the nonprofit sector taught Claire Crum something most operators never get told: the causes you care about are often where your skills are worth the most. She now runs a six person ops agency helping mission driven organizations do more with what they already have. We get into why nonprofits so strongly prefer operators who understand their funding streams and stakeholders, how outgrown systems quietly cap an organization's growth, and why operations have never belonged in the ov
311. Inside the Printing Industry with Kasandra Murray: Systems, AI, and Growth (opens the original)
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An aging workforce, a hundred years of "this is how we've always done it," and a shrinking pool of people to hire. That is the operational reality inside the printing industry, and it is exactly where my guest thrives. Continuing our operator in the wild series, I am joined by Kasandra Murray, a fractional CMO and COO who serves print manufacturers. She unpacks why retention is the industry's biggest challenge, how strong training quietly solves it, the messy ops moment that saved her client tho
310. Why Great Operators Are Suddenly Doubting Themselves (opens the original)
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Are you a talented operator quietly wondering if there is still a place for you in this market? You aren't alone, and this episode is the reset you need. I'm unpacking why so many capable service providers are questioning their value right now and why this is not an AI conversation; it's a confidence conversation. I'm sharing what has actually changed in the market, how the modern operator has evolved beyond implementation, and the operator mindset that will carry you through the next decade. If
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