HeyJaredThe Mint-Tea Podcast: Small Sips. Big Impact.
The Mint-Tea Podcast is a weekly learning series brewed to support teammates in delivering wildly awesome customer service. Each episode serves quick, practical, easy-to-apply tips that keep the Mint Experience and Mint Service alive in real conversations, tours, and calls.
- Indexed episodes, last 90 days
- 7
- Latest publication
- Sep 9, 2026
- Audience
- Checking…
- Earliest in this view
- Jul 7, 2026
Latest episodes
September SES Special Edition: Application Pace vs True Availability (opens the original)
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This episode breaks down why hitting a monthly leasing goal can still leave a property behind on occupancy, and introduces Application to Availability pace as a better way to track performance in real time. Learn how changing exposure, move-outs, and denied applications affect your true leasing target—and why weekly adjustments matter.
August SES Special Edition: Let's Talk Occupancy (opens the original)
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This episode breaks down why economic occupancy matters more than simply filling every unit, using a real-world style comparison that shows how fewer concessions can generate more revenue. It also covers how to confidently sell value, handle discount requests, and avoid the trap of lowering rent just to chase full occupancy.
Win the Tour Before They Walk In (opens the original)
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This episode breaks down how leasing tours are won through preparation: confirming appointments, coordinating with maintenance, and avoiding awkward surprises before the guest arrives. It also explores why the leasing office is part of the tour itself, and how a clean, welcoming space builds trust from the first moment.
The Pre-Tour Call That Cuts No-Shows (opens the original)
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Learn how a quick, personal call before a tour can build trust, uncover objections, and solve small friction points before they turn into no-shows. The hosts also break down how to make the conversation feel helpful, human, and rooted in each guest’s story.
First Day, Big Impact: Winning Residents on Move-In (opens the original)
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Bailey Hart and Bryce Holden break down why the first 24 hours of move-in shape renewal rates, turn costs, and the entire resident relationship. They share simple, high-impact welcome touches—from handwritten notes to a frozen pizza surprise—that help communities create a memorable first night with minimal lift.
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