HeyJaredThe Future is Calling: conversations that connect the future of business.
NFON a leading provider of cloud-based & Ai business communications solutions, brings you The Future is Calling — a podcast that dives into the fast-moving world of communication technology, digital transformation, and the future of work.In each episode, we sit down with…
- Indexed episodes, last 90 days
- 15
- Latest publication
- Aug 30, 2026
- Audience
- Checking…
- Earliest in this view
- Jul 16, 2026
Latest episodes
Perché i progetti pilota di IA nei viaggi funzionano, e poi non scalano (opens the original)
Read excerpt
La maggior parte dei progetti pilota di IA nei viaggi funziona. Pochissimi arrivano alla scala. Chris e Bethan esaminano le quattro domande che permettono di prevedere quali casi d'uso reggono l'impatto con le operazioni, i tre che arrivano regolarmente in produzione, e i tre che vengono proposti di continuo e falliscono - compresi quelli che il nostro stesso settore sopravvaluta. E che cosa è cambiato il 2 agosto, data di applicazione dell'articolo 50 del regolamento europeo sull'IA, e perché l
Pourquoi les pilotes d'IA dans le voyage fonctionnent, puis ne passent pas à l'échelle (opens the original)
Read excerpt
La plupart des pilotes d'IA dans le voyage fonctionnent. Très peu passent à l'échelle. Chris et Bethan passent en revue les quatre questions qui permettent de prévoir quels cas d'usage résistent au contact des opérations, les trois qui arrivent régulièrement en production, et les trois qui sont proposés sans cesse et échouent - y compris ceux que notre propre secteur survend. Et ce qui a changé le 2 août, date d'entrée en application de l'article 50 du règlement européen sur l'IA, ainsi que la r
The UK Phone Network Switch-Off: What Businesses Actually Need to Know (opens the original)
Read excerpt
The UK's traditional public telephone network — the one most people call the ISDN switch-off — is due to be retired on 31 January 2027. It sounds technical. It mostly isn't. You don't need to understand the technology; you need to know whether it affects you, and what to do about it. Chris and Bethan work through it without jargon: what's actually being switched off, whether landlines are disappearing (they're not), and why the biggest risk usually isn't the phones on the desks. It's the alarm s
Dónde se interrumpen realmente los recorridos de los huéspedes (opens the original)
Read excerpt
Las experiencias de los huéspedes rara vez se interrumpen dentro de una misma etapa. Se interrumpen en los puntos de unión: entre canales, sistemas y equipos. Chris y Bethan hablan de por qué los índices de satisfacción indican que algo va mal, pero nunca dónde; de lo que la «capa de conversación» sabe y tu CRM no; y de un fallo concreto en un hotel en el que la recepción se convierte, sin que nadie se dé cuenta, en un centro de contacto que no se mide. Además, explican por qué el lenguaje habit
Where guest journeys actually break (opens the original)
Read excerpt
Guest journeys rarely break inside a stage. They break at the joins - between channels, systems and teams. Chris and Bethan talk about why satisfaction scores tell you that something is wrong but never where, what the conversation layer knows that your CRM does not, and a specific hotel failure where the front desk quietly becomes an unmeasured contact centre. Plus why the usual language around automation guarantees the team will resist it. Read the research - the state of AI and automation in E
Publishing over time
Last 90 days. Choose a month to open its work.
Recurring subjects
Named in the text we hold. One piece can cover several.
Audience
No verified audience measurement yet.
About this data
Counts cover the work we have indexed. Tone needs enough text and a confident classification. Excerpts and episode notes are not full articles or transcripts.
Identity or attribution wrong? Suggest a correction.
See coverage about The Future is Calling: conversations that connect the future of business.