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The Full Desk Experience

Welcome to The Full Desk Experience, a podcast for leaders in the staffing and recruiting industry. Hosted by Kortney Harmon, Director of Industry Relations at Crelate, this show is designed to provide insights and tips from a highly knowledgeable consultant in the field.Join…

Podcast · By Crelate · English · Official site

Indexed episodes, last 90 days
11
Latest publication
Sep 17, 2026
Audience
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Earliest in this view
Jul 9, 2026

Latest episodes

  1. Episode · Sep 17, 2026

    Future-Ready Recruiting: Use AI Without Losing the Human Edge (opens the original)

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    AI is transforming staffing and recruiting, but that does not mean recruiters are becoming obsolete. In this FDE+ episode, Tom Erb, president of Tallann Resources, explores how recruiting technology has evolved and what professionals must do to remain valuable as AI and automation reshape the industry. Tom explains where AI can improve efficiency , accelerate candidate engagement, and give recruiters more time to focus on meaningful work. Learn why professional expertise, emotional intelligence,

  2. Episode · Sep 10, 2026

    From Cold Call to Closed: AI for Recruiting Firm Business Development (opens the original)

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    AI can save recruiters hours every week, but used poorly, it can also create impersonal outreach that burns bridges instead of building them. In this FDE+ session, Keely Flood, founder of The Honest Salesperson, demonstrates how he uses Claude Cowork to research prospects, personalize outreach, create call recaps, and reduce administrative work. He also shares how connecting AI with a recruiting CRM can give recruiters more time to focus on candidates, clients, and business development. From ide

  3. Episode · Sep 3, 2026

    7 Steps for Recruiters to Win Meetings With Dream Clients in 30 Days (opens the original)

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    It’s easy to let business development slide when repeat clients and referrals are keeping you busy. Mark Whitby learned that lesson the hard way when he lost 85% of his revenue during the Great Recession. In this FDE+ session, Mark shares a seven-step plan for reaching the clients you most want to work with. He covers how to choose high-value accounts, research them, personalize your message, and use video, landing pages, direct mail, and phone calls to book more meetings over the next 30 days.

  4. Episode · Aug 27, 2026

    Roundtable: Relationship-Driven Revenue - What’s Actually Working Right Now (opens the original)

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    What’s actually driving revenue in recruiting right now—and where does the traditional playbook still win? Host Kortney Harmon sits down with Jeremy Jenson, Katie Trippe, and Dolores Sauter for an FDE+ roundtable on how recruiting leaders are adapting as outreach gets noisier, technology moves faster, and clients and candidates expect more. From cold calling and multichannel outreach to AI, data, and evolving tech stacks, the panel breaks down what’s producing results inside their firms today. T

  5. Episode · Aug 20, 2026

    FDE+ | The Uncopyable Recruiter: Building Authority in the Age of AI with Donnie Gupton, Founder - Ora Marketing (opens the original)

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    What happens when better technology is no longer a competitive advantage? Host Kortney Harmon is joined by Donnie Gupton, Founder of Ora Marketing and creator of the Uncopyable Recruiter Method, to examine why trust—not tools, speed, or access—is becoming the real differentiator for recruiting firms. Donnie breaks down how AI and automation are creating greater parity between agencies and internal talent teams—and why the bigger challenge for recruiters isn’t competition, but comparability. He s

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