HeyJaredThe Enterprise Digital Podcast
Conversations on enterprise service management and digital transformation.Hosted by Barclay Rae and Ian Aitchison, the podcast explores the practical realities of modern IT and service leadership, covering technology, service management, people, governance, automation, and…
- Indexed episodes, last 90 days
- 2
- Latest publication
- Aug 6, 2026
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- Earliest in this view
- Jul 15, 2026
Latest episodes
Ep 136: How AI is changing what software engineering means, with Brian Parks (opens the original)
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Barclay and Ian are joined by Brian Parks of Synapse Software, who spent twenty years as a software engineer, three of them at Cherwell, and now runs a business archiving ITSM data for organisations coming off platforms that no longer exist. Brian still calls himself a software engineer while admitting he barely writes code, which opens up a longer conversation about what the job has become. His team leans on AI for the boilerplate, the database layer, the API endpoints, the first version of a U
ITSM tool churn and why organisations keep replacing them, with Stephen Mann (opens the original)
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In this mini episode, Barclay Rae talks to Stephen Mann of ITSM.tools about one of the industry's most persistent habits: replacing the ITSM tool every three to five years and hoping this one will be different.They discuss why the tool usually gets the blame when the real issues are organisational, what needs to be in place before any selection decision is made, and why treating ITSM tools as business applications rather than technical ones changes who should be involved. They also get into the
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