The Emotional AI Insights
Where Emotional Intelligence & Artificial Intelligence converge ☁️ | Sharing the psychology and strategy behind human-centric AI technology ✨
- Indexed issues, last 90 days
- 10
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- Aug 26, 2026
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- Jul 7, 2026
Latest issues
Diary of a Neurodivergent, Vol. 8 - Honey, I Shrunk the Cognitive Load (opens the original)
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SmartRousel grounds generation in your actual brand DNA and source material: your mission, values, audience, voice, signature phrases, and the words you never want to use.Then it asks what the content needs to do: diagnose, reframe, offer, build authority, connect, explain, or move someone to act. Its goal is not more AI content, but content that still carries the person who had the idea. Especially on days when the bandwidth to show up online is extremely low.
Trust Is a Nervous System Event: The Broker’s Voice (opens the original)
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There is a job the 2026 Trust Barometer says matters more than any other right now, and almost no organisation has thought to fill it: the trust broker - Someone who carries trust between groups that no longer extend it to each other.Two essays ago I showed you the retreat - 70% of people hesitant to trust across difference, circles closing around the familiar. Last essay, the accelerant: machine-flattened language making most commercial voices maximally unfamiliar at the worst possible moment.
Emotainment Friday: The Other Emotional Engineers (opens the original)
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I run an AI firm that reads emotional signals in language. So when AMC aired a series this spring about a data-mining CEO and his self-serving performance psychologist, I watched it the way a locksmith watches a heist film. Professionally. Uncomfortably.The Audacity, if it hasn’t crossed your screen yet, is Jonathan Glatzer’s Silicon Valley satire. He wrote for Succession, and it shows: everyone is fluent, everyone is wounded, and every sentence is doing something to somebody.The premise is a te
Is Your AI a Psychopath? (opens the original)
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“I’m so sorry you’re going through that. That sounds really difficult.”A chatbot writes to a woman who’s just told it her father died. Then, in the same reply, it asks, “Is there anything else I could help you with today?”Nothing about those two sentences is wrong.The grammar is fine. The sentiment was correctly identified and correctly labeled.And it landed like nothing at all, because there was nothing behind it to land.<a class="button primary" href="https://emotionalai.substack.com/subsc
Diary of a Neurodivergent, Vol. 7 - I Keep Building the Same Door...To What End? (opens the original)
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Saturday. I’m not filing a folder this time. I’m building an index - one file, Substack_INGEST.md, that tells any AI session where every essay lives, which one came before which, what I’ve already said so I don’t say it twice by accident. Small task.Took an afternoon. Overstimulated, overwhelmed, and paralyzed. Welcome back, old friends.Somewhere in the middle of writing it, I stopped and just sat there for a second.I've built this exact thing before. Have I said I'm overstimulated, overwhelmed,
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