HeyJaredThe Dr. Claude Kershner Show
The Dr. Claude Kershner Show empowers students, professionals, and scholars by offering practical examples of Strategic Entrepreneurship.
- Indexed episodes, last 90 days
- 9
- Latest publication
- Aug 18, 2026
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- Earliest in this view
- Jul 7, 2026
Latest episodes
Ep. 112: Field Fluency: The Leadership Advantage AI Cannot Automate (opens the original)
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The farther a leader gets from the work, the easier it is to make decisions that sound reasonable — and fail in reality. AI can organize schedules, retrieve service history, and draft the updates. What it cannot do is experience the driveway, the roof, the equipment room, or the 95-degree job site where your promises become performance. In this episode I break down field fluency: the disciplined ability to understand the conditions of the work well enough to make better decisions about people, s
Ep. 111: Systems Thinking for Leaders in the Age of AI: Seeing the Whole System (opens the original)
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In this episode of The Dr. Claude Kershner Show, Dr. Claude Kershner explores why leaders cannot manage today’s organizations by looking only at isolated metrics, local wins, or individual events. Systems thinking asks leaders to zoom out: to see feedback loops, delays, incentives, boundaries, and the relationships that shape organizational outcomes. A decision that improves one dashboard may create problems somewhere else. The work of leadership is to recognize those connections before the cons
Ep. 110: What Is Organizational Design? The Foundation for Leading in the AI Era (opens the original)
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Organizational design is more than an org chart. It is the deliberate arrangement of work, authority, accountability, and coordination that helps an organization turn people, knowledge, and resources into meaningful outcomes. In this episode of The Dr. Claude Kershner Show, Dr. Claude Kershner explains the foundations of organizational design: job design, departmentalization, reporting relationships, decision rights, coordination, and the integration of different roles and expertise. Then the co
Ep. 109: AI and the Future of Business Education: 6 Moves Universities Must Make (opens the original)
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Will artificial intelligence replace business education? That's the wrong question. The real question: what must business education become when information is abundant, analysis is fast, and intelligence is available to nearly everyone? In this episode, I look at the actual evidence on AI and work — the NBER study showing +14% productivity for 5,000+ customer support workers, the Harvard Business School × BCG "jagged frontier" study where AI users were 19% LESS likely to get complex problems rig
Ep. 108: The AI-Native Field-Service Organization — How the Trades Can Reduce Coordination Costs (opens the original)
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What if the next advantage in the trades is not another software subscription, but a company-owned intelligence layer around the tools and people already doing the work? In Episode 108 of The Dr. Claude Kershner Show, Dr. Claude Kershner explores how pool, HVAC, plumbing, electrical, landscape, and other field-service organizations can use human-governed AI to reduce coordination friction while strengthening accountability and customer care. Drawing on early Reef Tropical field-service systems a
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