HeyJaredThe Direct Cremation Podcast
For Innovative Funeral Directors Blazing a Trail.Tyler and Will explore the innovation happening within death care.
- Indexed episodes, last 90 days
- 3
- Latest publication
- Sep 9, 2026
- Audience
- Checking…
- Earliest in this view
- Jul 9, 2026
Latest episodes
Biggest Funeral Home Phone Call Mistakes | Will de Michaelis (PartingPro) #73 (opens the original)
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We’re kicking off a fresh new month on the Direct Cremation Podcast as our host, Will de Michaelis, explains why this happens so often—and why the problem usually has little to do with price. After reviewing real funeral home calls, one pattern stood out: staff members often provided clear and compassionate information, but they failed to give the family a specific next step.
Your Funeral Home Is a Call Center | Will de Michaelis (PartingPro) #72 (opens the original)
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How many calls did your funeral home truly miss last month? Not calls that reached voicemail and received a return call later. Calls that rang out, disconnected, and sent a family somewhere else. At an average case value of $1,200, missing only two at-need calls each month could send nearly $30,000 in annual revenue to a competitor. More importantly, it can leave a family without support during one of the hardest moments of their life.
From Hospice Flyers to Referrals | Will de Michaelis (PartingPro) #71 (opens the original)
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In this episode of the Direct Cremation Podcast, our host, Will de Michelis shares a refreshingly simple approach that helped his family's funeral home stand out and grow sustainably. Instead of selling services, they focused on educating hospice teams. That mindset changed everything and made them the go-to hospice resource in their market.
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