HeyJaredThe Delighted Customers Podcast with Mark Slatin
Welcome to The Delighted Customers Podcast — your go-to resource for practical insights and thought leadership in leadership, change management, and customer experience. Ranked among Apple's Top 20 in U.S.
- Indexed episodes, last 90 days
- 2
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- Sep 10, 2026
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- Aug 13, 2026
Latest episodes
#167 Technology Is Not the Strategy (opens the original)
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Technology can help organizations move faster. But faster toward what? Mark Slatin sits down with Dr. Gerard Athaide, professor of marketing at Loyola University Maryland, to explore why strategy must come before technology. Gerard explains why leaders should begin with an honest assessment of where customers are struggling before investing in a new platform, automation, or AI solution. He also introduces the 3A framework for digital innovation: acquisition, analysis, and activation. Learn why t
# 166 Why Good Ideas Get Blocked: The Trust Equation for Change Leaders with Charlie Green (opens the original)
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Why Good Ideas Get Blocked: The Trust Equation for Change Leaders with Charlie Green It pairs naturally with the thumbnail, names the recognizable framework, and makes the change-leadership application explicit. WHY GOOD IDEAS GET BLOCKED: THE TRUST EQUATION FOR CHANGE LEADERS WITH CHARLIE GREEN Why do strong ideas—with solid evidence and a compelling business case—still get blocked? Because leading change takes more than credibility, data, and ROI. It requires trust. In this episode, I’m joined
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