The Delighted Customers Podcast with Mark Slatin

1. Episode · Aug 13, 2026

   # 167 Why Good Ideas Get Blocked: The Trust Equation for Change Leaders with Charlie Green (opens the original)

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   Why Good Ideas Get Blocked: The Trust Equation for Change Leaders with Charlie Green It pairs naturally with the thumbnail, names the recognizable framework, and makes the change-leadership application explicit. WHY GOOD IDEAS GET BLOCKED: THE TRUST EQUATION FOR CHANGE LEADERS WITH CHARLIE GREEN Why do strong ideas—with solid evidence and a compelling business case—still get blocked? Because leading change takes more than credibility, data, and ROI. It requires trust. In this episode, I’m joined

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2. Episode · Jul 16, 2026

   #165 Seth Godin: Why Most Change Efforts Fail Before They Start (opens the original)

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   Most change efforts don't fail because of bad strategy. They fail because the people leading them are asking the wrong question. Seth Godin has written 21 bestselling books. He's built movements, challenged industries, and spent decades studying why some ideas spread and others die quietly in conference rooms. In this conversation, Seth cuts straight to what most change leaders get wrong — and what to do instead. You'll walk away with: A clearer way to think about strategy that actually holds up

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