HeyJaredThe CX Pod
"The CX Pod" is an interview series featuring best practices and the leading thinkers and doers who are changing the way business gets done. The focus is on the customer experience and how business' need to actively evolve with their customers instead of reacting.
- Indexed episodes, last 90 days
- 3
- Latest publication
- Sep 4, 2026
- Audience
- Checking…
- Earliest in this view
- Jul 20, 2026
Latest episodes
How Bank of America balances CX with AI (opens the original)
Read excerpt
Recorded live at Customer Contact Week earlier this summer, Cara Rosner of the Customer Strategist Journal sits down with Andrew Santoro of Bank of America to discuss how a regulated industry leader balances brand reputation with innovation. They explore AI's impact on agent roles, the human-in-the-loop philosophy, and how Bank of America's Erica virtual assistant creates seamless handoffs between AI and associates to deliver a more personalized client experience.
Get ready for the EU AI Act’s August updates (opens the original)
Read excerpt
Most CX leaders think they know where AI lives in their contact center. They're wrong. It's tucked inside your QA platform. It's in your WFM tool. It arrived quietly with that last vendor upgrade nobody fully scoped. And all of it falls under new compliance requirements of the EU AI Act. August 2 marks the next step in the EU AI Act implementation. It’s a wake-up call for CX leaders to be compliant and set up their organizations for AI adoption at scale. In this excerpt of a recent LinkedIn Live
AI strategy starts with customer data (opens the original)
Read excerpt
If you're pouring money into AI but still not sure you're getting the ROI you expected, this episode might be your wake-up call. Cara Rosner sits down with Nicole Kyle, Chief Product Officer at CMP — the Customer Contact Research Company — to talk about why getting your customer analytics and data in order isn't just a nice-to-have, it's the essential first step before any AI investment can pay off. Kyle shares CMP research data about what makes or breaks a self-service interaction, customer ado
Publishing over time
Last 90 days. Choose a month to open its work.
Recurring subjects
Named in the text we hold. One piece can cover several.
Audience
No verified audience measurement yet.
About this data
Counts cover the work we have indexed. Tone needs enough text and a confident classification. Excerpts and episode notes are not full articles or transcripts.
Identity or attribution wrong? Suggest a correction.