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HeyJared

The Customer Success Pro

I’m Anika Zubair, CS executive, coach, and founder of RevUp Academy™. On this channel, I teach Customer Success professionals how to become revenue leaders, master value-driven conversations, and grow their careers with confidence.

YouTube · GB · Official site

Indexed videos, last 90 days
24
Latest publication
Sep 18, 2026
Audience
~1.2K subscribers
Earliest in this view
Jul 8, 2026

Latest videos

  1. Video · Sep 18, 2026

    Kristina Muñoz Ledo Klakegg - RevUP Academy Testimonial (opens the original)

    Excerpt · Positive tone · 6 min · 40 views by Sep 30, 2026

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    Learn more about RevUP Academy: https://thecustomersuccesspro.com/revup ⇩ open me! ⇩ Want a FREE RevUP Masterclass? Join us here: https://thecustomersuccesspro.com/masterclass Kristina Klakegg shares her transformative experience with RevUp Academy, highlighting how the program enhanced her customer success skills, strategic prioritization, and confidence. Discover practical frameworks, cohort learning benefits, and tangible results that can elevate your customer success career. Connect with Ani

  2. Video · Sep 17, 2026

    Why Missing NRR Is a Design Problem, Not a Talent Problem (opens the original)

    Excerpt · Positive tone · 1 min · 31 views by Sep 30, 2026

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    Connect with Anika Zubair: Website: https://thecustomersuccesspro.com/ LinkedIn: https://www.linkedin.com/in/anikazubair/ RevUP Academy™: https://thecustomersuccesspro.com/revup Book Anika as a speaker at your next team event: https://www.thecustomersuccesspro.com/team-event Want to be my next podcast guest apply here: https://www.thecustomersuccesspro.com/podcast-guest Download my freebies: https://thecustomersuccesspro.com/resources Business Inquiries - anika@thecustomersuccesspro.com #custome

  3. Video · Sep 16, 2026

    Why Your Team Is Missing NRR Targets (It’s Not What You Think) (opens the original)

    Excerpt · Neutral tone · 39 min · 174 views by Sep 30, 2026

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    FREE Masterclass - https://www.thecustomersuccesspro.com/masterclass ⇩ open me! ⇩ Anika Zubair discusses the real reasons behind missing net revenue retention targets in SaaS, emphasizing system design over talent and providing practical solutions for customer success teams to drive revenue growth. Chapters 00:00 Introduction: Why NRR Misses Are Not Talent Problems 08:08 The Role of Customer Success in SaaS Growth 09:29 Common Systemic Mistakes in SaaS Organizations 12:08 Treating NRR as an Outc

  4. Video · Sep 11, 2026

    Amanda Riffkin - RevUP Academy Testimonial (opens the original)

    Excerpt · Positive tone · 6 min · 35 views by Sep 30, 2026

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    Learn more about RevUP Academy: https://thecustomersuccesspro.com/revup ⇩ open me! ⇩ Want a FREE RevUP Masterclass? Join us here: https://thecustomersuccesspro.com/masterclass Amanda Riffkin shares her transformative journey through RevUp Academy, highlighting how it enhanced her ability to advocate for herself, articulate ROI, and approach revenue conversations with confidence. Discover actionable frameworks, peer networking benefits, and why continuous learning is vital for customer success pr

  5. Video · Sep 10, 2026

    Your Digital CS Strategy Is Broken (opens the original)

    Excerpt · Positive tone · 1 min · 189 views by Sep 30, 2026

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    Connect with Anika Zubair: Website: https://thecustomersuccesspro.com/ LinkedIn: https://www.linkedin.com/in/anikazubair/ RevUP Academy™: https://thecustomersuccesspro.com/revup Book Anika as a speaker at your next team event: https://www.thecustomersuccesspro.com/team-event Want to be my next podcast guest apply here: https://www.thecustomersuccesspro.com/podcast-guest Download my freebies: https://thecustomersuccesspro.com/resources Business Inquiries - anika@thecustomersuccesspro.com #custome

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Last 90 days. Choose a month to open its work.

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Audience

~1.2K subscribers

Measured Sep 19, 2026

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