HeyJaredThe Credit Union Leadership Podcast
Credit Union leaders have benefited from the credit union-specific, research-based training ServiStarConsulting provides. This podcast highlights the benefits of our training programs while bringing in those in the industry who are subject matter experts.
- Indexed episodes, last 90 days
- 8
- Latest publication
- Sep 8, 2026
- Audience
- Checking…
- Earliest in this view
- Jul 7, 2026
Latest episodes
You Don’t Deliver the Experience (opens the original)
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We spend a lot of time talking about creating great member and employee experiences. But what if experience is not something we actually deliver? In this episode, Scott Anderle and Scott Albrecht challenge that idea by exploring how people construct their own experience based on the moments of truth around them. Leaders cannot control perception, buy-in, or how someone feels about every interaction. What leaders can control is consistency. Consistency in behaviors, training, expectations, missio
The Engagement Crisis - What Leaders Can Do About It (opens the original)
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Employee engagement is falling, and leaders are feeling the impact. When managers experience burnout, that stress can quickly ripple through the team and create an environment where disengagement becomes the norm. At the same time, AI, remote work, and changing workplace expectations are reshaping how people communicate and connect. So how do leaders create a culture where people feel emotionally safe, understand what is expected of them, and are equipped to succeed? In this episode, we look at
Transforming Our Belief About Sales (opens the original)
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Many credit union employees believe sales means being pushy, hearing "no," or having to memorize every product detail. Unfortunately, those beliefs can prevent us from helping members discover solutions that could improve their financial lives. In this episode, we challenge some of the most common misconceptions about sales and explore how top-performing credit unions approach member conversations differently. When sales is viewed as raising awareness rather than applying pressure, employees gai
Winning Strategies - Service Is The Price Of Entry (opens the original)
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Service is often treated as the ribbon that sets credit unions apart, but what happens when the basics of service are missed while we are chasing the next big opportunity? In this episode, Scott Anderle challenges credit union leaders to rethink service as the price of entry to becoming a member's primary financial institution. Friendly and fast are no longer enough. Members want to be understood, helped, and guided toward better financial decisions. Scott breaks down the evolution from the good
From Rock Band to Boardroom - The Leadership Journey of Scott Anderle (opens the original)
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Leadership is not about finding the perfect title. It is about discovering the purpose that drives every decision you make. In this special episode, Scott Albrecht turns the microphone around and interviews co-host Scott Anderle about the experiences that shaped his leadership philosophy. From struggling as a musician and discovering the credit union movement to building a personal mission centered on inspiring and equipping others, Scott shares how purpose evolves over time. They also explore h
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