HeyJaredThe Content Wrangler
Articles, interviews, event announcements, and other information to help content professionals stay up-to-date on industry trends, methods, standards, tools, and best practices. Paid and free subscriptions available.
- Indexed issues, last 90 days
- 23
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- Sep 30, 2026
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- Sep 7, 2026
Latest issues
What Alfred Hitchcock's “Rope” Made Me Think About AI Inference (opens the original)
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I was watching Alfred Hitchcock’s Rope the other night, and the moment that stuck with me wasn’t in the story. Of course it wasn’t. I’m the kind of content nerd that pays attention to the boilerplate legal disclaimer scrolling through the opening credits: “No identification with actual persons, living or dead, is intended or should be inferred.” That last word got me thinking about how AI systems infer things from flimsy evidence — the same way someone watching a film might
[Webinar] Best Practices For Optimizing Self-Service Technical Content (opens the original)
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Are you trying to scale self-service content without sacrificing accuracy, consistency, or customer experience? If so, you should know that you’re not alone. Self-service is the front door to many customer relationships, but you have to get the content part right, or you risk frustrating (or worse, losing) customers.<a class="image-link image2 is-viewable-img" href="https://substackcdn.com/image/fetch/$s_!RhbD!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaw
What Is An Enabling Capability? (opens the original)
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Enabling capability (noun)An ability that makes another capability or a desired outcome possible, or supports its effective delivery.About Enabling CapabilitiesSuppose our organization plans to introduce an AI assistant to help customers complete routine tasks using our product documentation as the source content. The assistant needs a retrieval system that finds and returns instructions that match each customer’s situation. This capability helps the assistant give trustworthy and useful answers
Leveling Up Your Tech Writing: Why You Should Master API Docs (And How to Do It) (opens the original)
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If you’re a technical writer, you’ve probably noticed the shift: API documentation is no longer just a niche specialty; it’s one of the most in-demand skills in the industry. But making the leap from UI writing to API documentation can feel intimidating. Between deciphering JSON payloads, wrestling with YAML syntax, and navigating <a href=
How Voice May Change The Keyboard's Role (opens the original)
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I was hiking above Palm Springs on Mount San Jacinto a while back and had an a-ha moment. Being surrounded by nature gives me space to think. The desert floor spreads out below, the sky expands and the view is spectacular. The poor cell service means there are no constant notifications or beeps from my mobile device. I can focus on just being present. And, on a lucky day, I might even spot a <a href="https://www.msjnha.
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