HeyJaredThe Citi Institute Podcast
Explore the forces shaping global markets, digital innovation, and economic progress.
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AI at the Inflection Point: From Productivity Tool to Business Transformation (opens the original)
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In this episode of The Citi Institute Podcast, host Alex Miller is joined by Ranjeet Kapur, Global Head of Fintech at Citi Commercial Bank and James Simcox, Group Chief Product Officer at Equals. They explore how artificial intelligence has moved from experimental back-office tool to a core driver of business model change in Fintech and corporate banking, focusing on payments, fraud prevention, customer experience, and emerging Agentic AI. Ranjeet Kapur comments that AI and machine learning have
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