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The Chief AI Officer Show bridges the gap between enterprise buyers and AI innovators. Through candid conversations with leading Chief AI Officers and startup founders, we unpack the real stories behind AI deployment and sales.
- Indexed episodes, last 90 days
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- Aug 20, 2026
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GoTo's Olga Lagunova on why AI fails when humans can't figure out how to work with it (opens the original)
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98% of IT leaders say they're using AI, yet 43% aren't measuring ROI and 80% admit they're not using it to its potential. Olga Lagunova , Chief Innovation and Technology Officer at GoTo , says the industry won the adoption battle but hasn't reached the outcomes it needs. Olga breaks down GoTo's federated AI steward model, where functional leaders own roadmaps and a central enablement team provides infrastructure. She explains why SMB pragmatism shaped their practical AI principles and how 39% of
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