HeyJaredThe Amazon Connect Podcast
Information and Insight into what's new and why it matters, on Amazon Connect. Brought to you by Marc and Doug, who have been working with Amazon Connect since service launch.
- Indexed episodes, last 90 days
- 3
- Latest publication
- Sep 11, 2026
- Audience
- Checking…
- Earliest in this view
- Jul 9, 2026
Latest episodes
The Amazon Connect Podcast - Ep.23 - How do we use customer feedback w/ Abhishek Pandey (opens the original)
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https://aws.amazon.com/blogs/contact-center/failure-didnt-lose-your-customers-mediocrity-did/ https://aws.amazon.com/blogs/contact-center/deflection-is-dead-resolution-is-king/ Amazon Connect is shipping fast, but the real story is how customer feedback turns into the features you use next. Abhishek Pandey reveals the process behind product feature requests, voice of the customer, and the global system that helps AWS decide what gets built, what gets prioritized, and what gets unlocked with a wo
The Amazon Connect Podcast - Ep.21 - Where have we/I been? (opens the original)
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A small explanatory video before the onslaught of new content
The Amazon Connect Podcast - Ep.21 - What have you just missed? (opens the original)
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Deflection is Dead. Resolution is King. by Pasquale DeMaio https://aws.amazon.com/blogs/contact-center/deflection-is-dead-resolution-is-king/ Discover the latest breakthroughs in Amazon Connect that are transforming customer experiences and operational efficiency. This episode skips the fluff to deliver the real-world impact of new features and strategic insights designed to reshape your contact center mindset. Join Marc and Doug as they unpack updates like the support for interrupt agent flows,
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