HeyJaredThe Accessible Link
Linking customer experience and accessibility. The newsletter is for everyone who is passionate about inclusion in aviation, transport and railway written by a wheelchair-using business consultant.
- Indexed issues, last 90 days
- 7
- Latest publication
- Sep 30, 2026
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- Earliest in this view
- Jul 8, 2026
Latest issues
The bingo card of awful accessibility comms (opens the original)
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I was a journalist for more than 20 years. So words matter a lot to me, especially in professional settings. Some phrases make me wince every time they land in my inbox or when I hear them while travelling. It’s like a bingo card, and some train operators and airlines manage to fill the accessibility bingo card quite often.Just to be clear, this is not about private conversations. It’s about how companies communicate with their customers or about them. It often reflects company culture and how a
Still Mission Impossible (opens the original)
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You can listen to the newsletter here:Hello everyone, I’m just back from a week in Berlin, and it was a really interesting experience, one that began to unravel before we had even left London.<img
The Accountability Gap Built on Purpose (opens the original)
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You can listen to the newsletter here:I just finished watching Netflix’s new documentary Freefall: A Reckoning for Boeing. I highly recommend it! It describes in detail what happens when a company outsources the work but loses control
Summer Disability Readings (opens the original)
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You can listen to the newsletter here:Hello everyone,Whenever people ask me what they could do to understand disabled people better, also from a professional perspective, I send them a list of books from my favourites list. I thought summertime is a good time to read, and I want to share part of this list with you too. The following books have shaped me and are still a great place to start reading or keep reading. For this post, I’ll only share books available in English, even though there are g
My "Dear John" letter to c2c (opens the original)
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You can listen to the newsletter here:Dear John, er, dear c2c,Our love was still young. I had never used you before, but I thought our love could blossom into a long-term relationship. I had heard you were reliable and one of the better train operators in the country. When I worked in the railway industry, we always joked that if you wanted an easy life, you could go to c2c. Only two types of rolling stock, a fraction of stations compared to other train operators, and most stations accessible. A
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