HeyJaredTech on Toast, The Hospitality Tech Podcast
The Tech on Toast podcast is brought to you by Chris Fletcher, Founder & CEO of Tech on Toast. Chris talks to entrepreneurs in the world of hospitality and retail technology.
- Indexed episodes, last 90 days
- 5
- Latest publication
- Sep 23, 2026
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- Earliest in this view
- Jul 8, 2026
Latest episodes
Why itsu's app customers keep coming back with Katie Grundy, CRM & Loyalty Manager at itsu (opens the original)
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What does loyalty really mean when you've got 80 shops, a lean team and customers who visit day in, day out?Chris Fletcher sits down with Katie Grundy, CRM & Loyalty Manager at itsu, to unpack how the brand rebuilt its loyalty programme into itsu rewards, and why its app customers now visit three times more often than non-members.Katie joined hospitality from L'Oréal and explains why loyalty feels more human in a shop than in e-commerce. She talks through the 2025 review that led to a more gener
What changing systems actually takes with Mike Statham, Finance Director at Tonkotsu (opens the original)
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The Stacked Podcast — where hospitality meets technology. Powered by Lightspeed. Tonkotsu has gone from six sites to nineteen, with a twentieth opening in Bath, opposite the Roman Baths. Mike, the brand's finance director, has been there since 2017 — and along the way he picked up the systems too, because in a business this size somebody has to. Chris sits down with him for an unusually honest conversation about what changing technology actually looks like when there's no CTO, no big central tea
Why your best site and your worst site are 11% apart with Alison Fraser, SVP & GM Fourth (opens the original)
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Chris is joined by Ally Fraser, SVP and GM for EMEA at Fourth, a business that has been building back of house systems for hospitality for over 25 years. Ally spent 15 years on the frontline before joining Fourth, where she started out implementing purchase to pay and inventory at operators like YO! Sushi and now runs the region.The conversation lands on one uncomfortable number. Research Fourth ran with Peter Martin and the team at Peach found an average 11% margin gap between the top performin
10% of Weekly Revenue From Loyalty: Inside Prezzo's App, with Brava CIO David Broom (opens the original)
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Brava Hospitality just hit 103 sites, posted its record sales week, and acquired Riding House Café. Underneath it sits a loyalty and subscription engine most operators are still arguing about internally. David Broom, CIO at Brava Hospitality (Prezzo Italian, Jamie's Italian UK, Pronto Pasta), joins Chris Fletcher to open the numbers up.What we cover: • Over 500,000 app members in 14 months, growing 5,000 to 10,000 a week • 8 to 10% of weekly revenue now driven by a loyalty offer, and still climb
People Buy People: Ruth Carpenter on Tech, Trust and the £55 to £11 Ad Story (opens the original)
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This week Chris sits down with Ruth Carpenter, Sales and Marketing Director at Black Rock Restaurants, the Brighton based collection behind Burnt Orange, The Salt Room, Coal Shed, Tutto and new pub concept The Crazy Goose. Ruth rejoins the show (she was number 32 in the harem, now back at 210) fresh from three and a half years at Pizza Pilgrims, where she helped grow the business from 16 to 31 sites. They get into what it actually takes to market six premium brands at once, why the Pizza Pilgrim
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