HeyJaredSuccessHACKER
We help CSMs and Customer Success teams to not only know the best practices that drive Customer Success, but also how to apply them to resolve the real, everyday challenges Customer Success professional face as they work with their customers.
- Indexed videos, last 90 days
- 3
- Latest publication
- Sep 22, 2026
- Audience
- ~3.5K subscribers
- Earliest in this view
- Jul 21, 2026
Latest videos
The Future of Subscription Models: Preparing for Outcome-Based Pricing (opens the original)
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For years, SaaS companies relied heavily on per-seat pricing and usage-based growth, but emerging technologies are rapidly changing how customers measure value. As a result, Customer Success teams are being pushed to move beyond adoption metrics and become experts in value realization, business outcomes, and strategic customer alignment. This webinar will explore what this shift means for customer-facing teams, how organizations can prepare operationally and culturally, and what skills professio
The Alignment Problem: Why Companies Fail at Growth Despite Departmental Success (opens the original)
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Many organizations celebrate departmental wins, while their companies still struggle with retention, growth, or profitability. Why? Because departments are often optimized for their own metrics rather than aligned around shared customer and business outcomes, creating silos, conflicting priorities, and fragmented customer experiences. In this CS Mastermind, hosts Andrew Marks and Kristi Faltorusso, as well as three CS professionals--Aleksandra Boiko, Amethyst Orosco, and David Karp--discuss stra
Owning the Narrative: Positioning Customer Success as a Revenue Driver (opens the original)
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Too often, CS becomes the “catch-all” department responsible for fixing issues that originate elsewhere in the organization. Customer Success teams are often expected to drive retention, expansion, adoption, and customer satisfaction, yet get blamed when growth stalls or churn rises. To change this dynamic, CS leaders need to take ownership of the internal narrative. In this CS Mastermind, host Andrew Marks, as well as three CS professionals--Andrea Bumstead, Diane Jennings, and Joshua Phillips-
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Audience
~3.5K subscribers
Measured Sep 19, 2026
Source's subscribers, not the number who saw an individual piece.
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