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Start Up To Grown Up

Helping you shift your troublesome teenager of a small business into a fully mature adult that scales profitably and sustainably.

Newsletter · By Heather Townsend · Official site

Indexed issues, last 90 days
11
Latest publication
Sep 13, 2026
Audience
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Earliest in this view
Jul 5, 2026

Latest issues

  1. Issue · Sep 13, 2026

    Essential self-care for owners of growing businesses (opens the original)

    Excerpt · Positive tone

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    Yesterday the metaphorical bomb went off.The conveyancers had finished and completion date for our house sale was being talked about. And arghhhh it is in less than 2 weeks and I am in france for a week from sunday.We don’t have removal people booked (that has now been delegated).But it meant I need to make some sensible decisions on how I use my time this weekend. And that has meant I am pausing the podcast edition of this substack for the next 2-4 weeks.I’m going to highlight some of the best

  2. Issue · Sep 6, 2026

    How to get your team to step up even when you've no time to manage them (opens the original)

    Excerpt · Critical tone

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    It’s the conversation you never want to have. You’re holding a disciplinary meeting with a staff member for gross misconduct. The sort of thing that if you get wrong could mean an expensive employee tribunal. They say to you, Well, you never told me what to do. How was I meant to know you expected me to do that?At which point your mind goes blank and you think, did I? Didn’t I? Surely doing the chargeable client work on your desk was taken as read? I didn’t need to sit you down and tell you that

  3. Issue · Aug 30, 2026

    What to do when everything on your list feels urgent (opens the original)

    Excerpt · Critical tone

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    I could feel the tightness in my chest rising.My breathing was coming in shorter, sharper breaths and I felt on the edge of tears.It was that moment when I thought physician heal thyself. I was feeling overwhelmed and submerged against a rising tide of “must do stuff” and a rapidly reducing energy level to “get stuff done”.This is often my reality. I want to push through. Want to get more done. But chronic fatigue kicks my butt and I end up reading in bed absolutely shattered. This is why there

  4. Issue · Aug 23, 2026

    The £20k trade show mistake I won't repeat (opens the original)

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    Last year we blew £20k on exhibiting at a trade show that brought us in minimal new clients and nearly caused our business to go under as a result.It wasn’t always this way. We’d had a number of good years exhibiting at these trade shows. But it appears, no longer.Trade shows done correctly can be an amazing way to win new business. However, many of us turn up in hope rather than taking a purposeful decision on whether this is the most effective use of our marketing budget.Welcome to a free edit

  5. Issue · Aug 16, 2026

    Everything you need to manage a small team, in three processes (opens the original)

    Excerpt · Neutral tone

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    It all seemed to be overkill to me. There were only 4 of us working closely together. But that was my undoing.It led to years of emotional baggage which only therapy has helped me untangle. You see when we start to grow a business, good people management practices seem like overkill. After all when it is just you and a couple of others, you ‘think’ they know what is expected of them. After all you are often talking and working closely together all the time, sitting down for a performance review

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