HeyJaredSpeak Up! Effective Communication
A perfect compliment for an individual and for small businesses is to be a better communicator. Craig O'Neill exemplifies influence and leadership in helping people find their fullest potential as communicators.
- Indexed episodes, last 90 days
- 12
- Latest publication
- Sep 21, 2026
- Audience
- Checking…
- Earliest in this view
- Jul 6, 2026
Latest episodes
The Mackinac Misogi with Dylan Jayce Part 1 [E113] (opens the original)
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Thank You To Our Partners AutoFlow, Shop Dog Marketing, InBound, Service Advisor Training, and Advanced Shop Leadership Watch Full Video Episode In our episode today: I sit down with my friend and fellow Toastmaster Dylan Jayce to talk through his journey learning to endurance-swim to recently completing an 8.2 mile solo swim around Mackinac Island. The conversation we have here originally took place while we were on a ruck around Reeds Lake in East Grand Rapids, where Dylan is set to compete in
The Mighty CSR with Skyler Mayne and Leigh Anne Best: Part 2 [E112] (opens the original)
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Thank You To Our Partners AutoFlow, Shop Dog Marketing, InBound, Service Advisor Training, and Advanced Shop Leadership Watch Full Video Episode In our episode today, we continue part two of our conversation with Leigh Anne Best and Skyler Mayne, and we get into the mechanics behind her 90%+ close rate against an industry average that lives in the 40s. We hit on phone call length targets and I also questioned our guests on why longer calls hurt sales, specifically with advisors. We walk through
The Path to CSR (Client Service Rep) with Skyler Mayne and Leigh Anne Best: Part 1 [E111] (opens the original)
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Thank You To Our Partners AutoFlow, Shop Dog Marketing, InBound, Service Advisor Training, and Advanced Shop Leadership Watch Full Video Episode I sit down with Leigh Anne Best (owner) and Skyler Mayne, a CSR at Mighty Auto Pro in Medina, Ohio. Skyler's story of entering into this industry began nowhere near a service bay. She came from serving tables, at a restaurant Leigh Anne and Bill frequented. That outsider path turned out to be exactly what made her exceptional at the front desk. We get i
The Provocation to Pay Attention [E110] (opens the original)
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Thank You To Our Partners AutoFlow, Shop Dog Marketing, InBound, Service Advisor Training, and Advanced Shop Leadership Watch Full Video Episode In a lot of ways, this episode is a simple story about a regular Tuesday, which is the day I go to my Toastmaster meetings here at home. This happened to be the first Tuesday back since the STX trip, and I touch briefly on that too… With me on this particular day, I had a phrase in mind that I had read from a C.S. Lewis Substack that I subscribe to. The
Checklists Part 3: The Verbal Inspection Protocol [E109] (opens the original)
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Thank You To Our Partners AutoFlow, Shop Dog Marketing, InBound, Service Advisor Training, and Advanced Shop Leadership Watch Full Video Episode We close out our three-part checklist series with the Verbal Inspection Protocol in practice. I share a real verbal inspection I found myself in the middle of today, as the scribe during a home walkthrough! We then get into what the Inspector and Scribe roles actually look like on the shop floor, how the apprentice model makes it easy to start training
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